Help - Account
Registering with The Book People online
When registering online with the Book People you will be presented with two options, ‘new customers’ and ‘existing catalogue customers’. It is important that you choose the correct option.
New Customers
When registering with us as a new customer, we will create an account for you which can then be used for online, postal or telephone orders.
Existing Catalogue Customers
If you are an existing customer of the Book People, but have never shopped on our website, you will need to activate your existing account to use online. This enables us to use the information you have already provided to ensure that any Book Points you have earned or delivery concessions you may be eligible for will automatically be available for you to use on the website.
If you accidentally register as a new customer when you have an existing account with the Book People, please contact us to merge the two accounts. You may also use these contact details for any other problems you might have with your registration. To help us to deal with your request quickly, please provide us with your customer numbers, name and address.
Registering as a BFPO customer
BFPO customers must follow a strict procedure when registering a BFPO account online.
IMPORTANT: When registering as a BFPO customer, you must enter your BFPO address, but the postcode MUST be entered as HA46DQ (without a space) for your order to be processed. When using postcode look-up, please overwrite the address found with your BFPO address, but keep the postcode as HA46DQ.
More details on BFPO deliveries.
Tips on choosing and protecting your password:
It is a good idea to choose a password which is easy for you to remember, but is not too personal to you or easy to guess. A good way of doing this is to choose a word and then replace one or more of the letters with numbers e.g. password becomes pa55w0rd. If you think that someone might know your password, change it as soon as possible – find out how to change your password.
See our Privacy Policy for information on how we store and use your details.
Why has my account been disabled?
If you have received an error whilst attempting to log in informing you that your account has been disabled, this may be because:
- An incorrect password has been entered too many times when trying to log in.
- Your account may have been manually disabled by a member of our team due to a previous payment discrepancy or suspected third-party re-sale activity on the account.
- It is possible that you previously had more than one active account, which we have merged into one account, leaving the others disabled.
If you would like to speak to a member of our team regarding your disabled account, please contact us.
Forgotten your log in details?
Password
If you have an online account, but cannot remember your password, please use our forgotten password service. A randomly generated temporary password will be sent to the email address registered to this account. You will then be prompted to choose a new password when you log in.
Registered Email
If you have forgotten the email address you use to log in to your Book People account, you can log in with your ten-digit customer number instead. If you don't know your customer number, please contact Customer Services, who will be able to provide you with your email address or customer number.
Managing your account
You can manage your Book People account online. Simply log in and click on the ‘Account’ tab, found at the top of every page.
Account Details
Email address
You can change your email address in this area. Enter your new details in the boxes provided and hit the ‘submit’ button.
Password
You can change your password in this area. Enter your new details in the boxes provided and hit the ‘submit’ button.
Name
The name held against your account is the name assigned to your billing address. If your name is wrong, or has changed for any reason, please edit your billing address to reflect this.
Book Points
You can view how many Book Points you have earned on your account in this area.
Find out more about Book Points.
Address Book
Billing address
You can only have one billing address on your account. This address is held in the address book and can be edited using the link to the right of the address. If you do not have alternative delivery addresses set up, this will automatically be used as your default delivery address.
Changing address between the UK and Ireland?
Delivery address
You can have multiple delivery addresses saved against your account. Delivery addresses can added, edited and removed in this area using the links to the right of each address. You can only create delivery addresses in the same country as your registered billing address.
Setting an a default delivery address
To set an address as your default delivery address, edit the address using the link and check the 'set as default address' box at the bottom of the form and then 'submit' to save the changes.
Your Mailings
Email Bulletins
Subscribe to our email bulletins by checking the ‘receive bulletins ’ box. This will sign you up for our standard bulletins, but you can also use the buttons below to tailor bulletins to your interests.
Packed with new products and exclusive offers, bulletins will usually be sent monthly, when our new products are online, and then fortnightly between October and January.
You can uncheck the boxes to unsubscribe at any time.
Our catalogue
Check the ‘receive catalogues’ box to receive our monthly printed catalogue.
You can uncheck this box to unsubscribe from catalogues at any time. As mailings data is compiled up to 30 days in advance, you may receive one more catalogue before this takes effect.
Points Passport
Are you a Points Passport holder?
Points Passport is a scheme which rewards our most loyal customers with even greater benefits. You can check your Points Passport status in this area at any time.
Becoming a Points Passport holder
If you are not yet eligible, you can see here how many more times you need to order, within a certain time scale, to become a Points Passport holder.
Already a Points Passport holder
If you already hold a Points Passport, you will see how many times you need to order, within a different time scale, in order to retain your membership.
Your Bookshelf
What is the Bookshelf?
The Bookshelf is a place to store books you like, but are not quite ready to make a purchase yet.
Adding a book to the Bookshelf
Each book has the option to ‘Add to Bookshelf’ rather than adding to your basket.
Removing a book from the Bookshelf
Remove an item from your Bookshelf using the cross displayed alongside each item or choose ‘Empty Bookshelf’ to remove all items.
Adding a book to the basket
If you are ready to purchase an item on your Bookshelf, simply select ‘add to basket’ (you can also choose to add the entire list to your basket).
Send to a friend
If you have books in your Bookshelf that you think would make the perfect present, or just can't keep a great offer to yourself, you can send your Bookshelf to friend to give them a hint!
Please note:
Our stock changes on a regular basis, so some titles may be removed from your Bookshelf if they become unavailable. Please also bear in mind that some books might sell out before you return to it – the Bookshelf does not reserve you a copy of a book, but is simply a place to store the books you like until you are ready to make a purchase.
Your Orders
Past orders
Every order you have placed with the Book People will be listed on this page. By default the most recent order will be displayed in full and others can be expanded if required. You can see all your orders here, including any placed by post or on the telephone.
Tracking your orders
The status of any order currently in progress can be tracked by clicking the ‘track this order’ link. Please see our Order Tracking section for a detailed explanation of how to use the order tracking facility.
Overdue orders
If your order is overdue and the order tracking doesn't state that the order has been despatched, please contact Customer Services who will be happy to help trace your order for you.
UK and Irish Accounts
My account is registered with a UK billing address, but I would like to have an order delivered to Ireland (or vice versa).
You can only create delivery addresses in the same country as your registered billing address. If you are moving and would like to change your billing address to a different country, please see below.
I have moved from the UK to Ireland (or vice versa), but am unable to edit my address details.
You can only create delivery addresses in the same country as your registered billing address. If you have moved country, you will need to create a new online account. Once registered, please contact Customer Services, who will be happy to transfer any Book Points or other benefits you are entitled to over to your new account.
Book Points
What are Book Points?
Book Points are the Book People's way of rewarding our loyal customers. Earn Book Points on every book you buy from us, then redeem them for free books! Find out more in our Book Points section.
How do I collect Book Points?
Whenever you place an order with the Book People, online, on the phone or by post, any Book Points you have earned are automatically added to your account.
How do I know how many Book Points I have?
View your Book Points at any time by logging in to your account. Whilst browsing the site your Book Points are displayed at the top of every page. This figure will include points held on your account and any earned on books you have added to the basket.
How do I buy books using my Book Points?
Once a book is placed into the basket, you are given the option to redeem it using your Book Points.
Which books can I get free using my Book Points?
When browsing the site, view the full description of a book to see the number of Book Points required to get it free.
How many Book Points do I need to get a free book?
Please see our Book Point redemption values below.
| Number of Book Points collected | Choose a free book worth up to |
|---|---|
| 100 | £2.99 |
| 150 | £3.99 |
| 200 | £4.99 |
| THE FOLLOWING ARE AVAILABLE ONLINE ONLY | |
| 250 | £5.99 |
| 300 | £6.99 |
| 350 | £7.99 |
| 400 | £8.99 |
| 450 | £9.99 |
| Number of Book Points collected | Choose a free book worth up to |
|---|---|
| 100 | €6.49 |
| 150 | €7.99 |
| 200 | €9.99 |
| THE FOLLOWING ARE AVAILABLE ONLINE ONLY | |
| 250 | €11.49 |
| 300 | €12.99 |
| 350 | €15.99 |
| 400 | €17.99 |
| 450 | €19.99 |
Order online to redeem your Book Points against books with higher prices than those available when ordering by post or over the telephone.
Any Book Points not redeemed when you place your order will automatically be stored against your account for use at a later date.
Book Point Terms & Conditions
You may only purchase one item per order using Book Points.
Some sale items or promotional items are not available to purchase using Book Points.
The maximum Book Points available on any book is 20.
We retain the right to amend Book Point values at any time.
