Help - Delivery
Our delivery service
We have a proven record of getting your books to you on time. Whether you use our Standard Delivery or Next Day Express service, you can be assured of a reliable and fast service.
You will only pay one delivery cost on each order, regardless of how many books you order. Plus, if you spend over £25, Standard Delivery is free!
Only ordering one book Single Item Delivery is half price!
We are also delighted to be able to offer special delivery discounts for OAP's, registered disabled, registered carers, foster parents and registered childminders, making it even easier for these customers to enjoy our books.
Find out more about customer concessions and how to apply for a discount below.
Our delivery options and prices
Free standard delivery on all orders over £25
Free delivery promotions apply to Standard Delivery, up to the value of £3.50. A surcharge may apply in some areas.
Please note: These delivery times are only applicable to online orders. Telephone or mail order delivery times may vary.
| Delivery Option | Expected delivery times | Price |
|---|---|---|
| Standard | 3-5 working days | £3.50 |
| Single Item | 3-5 working days | £1.75 |
| Next Day* | Next working day | £5.95 |
| Concessions | 3-5 working days | £2.50 |
| Delivery Option | Expected delivery times | Price |
|---|---|---|
| Standard | 5-7 working days | £7.00 |
| Single Item | 5-7 working days | £5.25 |
| Concessions | 5-7 working days | £3.50 |
| Delivery Option | Expected delivery times | Price |
|---|---|---|
| Standard | 7 working days | €7.99 |
| Concessions | 7 working days | €4.99 |
| Delivery Option | Expected delivery times | Price |
|---|---|---|
| Standard | up to 21 days | £12.95 |
Find out more about concessions
Find out more about our delivery restrictions
* Next Day Delivery orders must be placed before midday and require a signature.
Customer concessions
Concessionary rate delivery is available to OAP's, registered disabled, registered carers, foster parents and registered childminders.
If you are entitled to this concessionary rate, please place your next order by post and enclose your pension number or the appropriate claimant's reference number.
All orders placed in the future will automatically have the new rate applied, whether you order by post, telephone, fax or online.
About our delivery times
All of our delivery times are based on the number of working days (Monday to Friday) you should expect to receive your delivery by. Delivery times may vary during our busiest trading periods.
You are able to track all of your orders (including postal and telephone orders) in the Account area of the site.
Find out more about order tracking.
If your order is overdue and the order is not showing as despatched in Your Orders, please contact Customer Services by calling 0845 602 30 30 or using our enquiry form and we will be happy to help trace your order for you.
Please see our Terms and Conditions for more information.
Delivery Restrictions
Highlands and Islands
Customers in the highlands and islands of Scotland, the Isle of Man, the Channel Islands, Northern Ireland and the Scilly Isles, we are very sorry but the following services are unavailable in your area*
– Next day delivery
– Free delivery promotions (we do however offer discounted delivery)
Also please note that deliveries to your area may take a little longer than those advertised.
* Applies to the following postcodes BT, GY, HS1-9, IM1-9, IV21-56, JE, KA27-38, KW15-17, PA41-49, PA60-78, PH41-4, TR21-25, ZE1-3.
BFPO
** IMPORTANT: Please see BFPO area for instructions on registering as a BFPO customer. Orders exceeding £100 may be subject to a surcharge. BFPO delivery rates are not eligible for postage discounts or promotions.
We are unable to deliver to:
Hospitals, University campuses, UK based Army/Navy/Air Force bases, PO addresses, Post Offices, shopping centres and pedestrianised work places We are sorry but due to carrier restrictions we are unable to deliver to these addresses.
Overseas delivery
The Book People are unable to offer overseas deliveries, due to cost restrictions imposed by our carriers.
We do offer an overseas delivery service for BFPO (British Forces Post Office) addresses. Find out more...
BFPO
The Book People offers a delivery service for BFPO (British Forces Post Office) addresses. This is only available online and is not subject to any postage promotions or discounts. Orders exceeding £100 may be subject to a surcharge. BFPO delivery rates are not eligible for postage discounts or promotions.
IMPORTANT: When registering as a BFPO customer, you must enter your BFPO address, but the postcode MUST be entered as NW71PX (without a space) for your order to be processed. When using postcode look-up, please overwrite the address found with your BFPO address, but keep the postcode as NW71PX.
See our delivery options and prices for more information.
