Our policies

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THE BOOK PEOPLE LIMITED - PRIVACY POLICY

Last Updated: 5 September 2013

The Book People Limited ("we" and "our") are committed to protecting and respecting your privacy so that you can shop with confidence at www.thebookpeople.co.uk ("our site")

This privacy policy (together with our terms of use) and Cookie Policy and any other documents referred to on it) (together referred to as the "Policy") explains how we collect, store and use the personal information and other data that you share with us when using our site and when you shop with us.

Please read this Policy carefully to understand our policies and practices regarding your personal data and how we will treat it. By visiting our site you are consenting to the practices described in this Policy.

We recommend that you print and retain a copy for your future reference.

About us

For the purpose of the Data Protection Act 1998 (the "Act"), the data controller is The Book People Limited (company number 02290665) of Catteshall Manor, Catteshall Lane, Godalming, Surrey, GU7 1UU.

Information we may collect from you

We may collect and process the following data about you: Information you give us. You may give us information about you by filling in forms on our site or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register to use our site, subscribe to our service, provide feedback on our services, search for a product, place an order on our site, enter a competition, promotion or survey and when you report a problem with our site. The information you give us may include your name, address, e-mail address and telephone number. We will always take care to ensure your payment card details are kept safe and secure, in accordance with the Payment Card Industry Data Security Standard (PCI DSS). Your card details will be stored on a server behind a secure firewall, and only a limited number of authorised employees will be able to access this informationInformation we collect about you. With regard to each of your visits to our site we may automatically collect the following information:

  • technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
  • information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.

Information we receive from other sources.

We may receive information about you if you use any of the other websites we operate or the other services we provide. We are also working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers and search information providers) and may receive information about you from them.

Uses made of the information

We use information held about you in the following ways:

(a) Information you give to us. We will use this information:

  • to carry out our obligations arising from any contracts entered into between you and us, to get your feedback on what you thought of the service and to provide you with the information, products and services that you request from us;
  • to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about;
  • tbpsales@thebookpeople.co.uk your specific request.
  • to allocate rewards in accordance with any of our loyalty reward schemes which may be in place from time to time;
  • to ensure that content from our site is presented in the most effective manner for you and for your computer.

(b) Information we collect about you. We will use this information:

  • to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
  • to improve our site to ensure that content is presented in the most effective manner for you and for your computer;
  • to allow you to participate in interactive features of our service, when you choose to do so;
  • as part of our efforts to keep our site safe and secure;
  • to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;
  • to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.

(c) Information we receive from other sources. We may combine this information with information you give to us and information we collect about you. We may use this information and the combined information for the purposes set out above (depending on the types of information we receive).

Disclosure of your information

We may share your personal information including but not limited to your name and addresses with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.

We may share your information (but never your email addresses or telephone numbers) with selected third parties including:

  • Business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you.
  • Advertisers and advertising networks that require the data to select and serve relevant adverts to you and others.
  • Analytics and search engine providers that assist us in the improvement and optimisation of our site.
  • For any other purpose disclosed by us when you provide the information.
  • With your consent.

We may disclose your personal information to third parties:

  • In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets..
  • If The Book People Limited or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets; or
To enable third parties to process information and provide services on our behalf to facilitate the activities described in Uses Made of the Information above. We carefully select our third party relationships and will ensure appropriate safeguards are put in place to protect your information, in accordance with the requirements of the Act.

If we are under a duty to disclose or share your personal data in order to comply with any legal obligation (including to respond to any government or regulatory request), or in order to enforce or apply our terms of use or terms and conditions of supply and other agreements; or to protect the rights, property, or safety of The Book People Limited, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Where we store your personal data

All content on this site including text, graphics, logos, images, and software is the property of the Book People and its affiliates, and is protected by the UK & International copyright laws.

Governing laws

Your data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"), including the USA or Canada. It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access. We are not responsible for circumvention of any privacy settings or security measures contained on the site.

Your rights

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain un-ticked boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us in writing at the address set out in the Contact section of this Policy.

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and cookie policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Updating the information

Provided that you inform us of any changes, the information we hold will be accurate and up to date.

Access to information

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

Changes to our privacy policy

Any changes we may make to our Policy in the future will be posted on this page. Please check back frequently to see any updates or changes to our Policy.

Your continued use of our site after any modification to this Policy will constitute your acceptance of such modification.

This Policy was last updated on 3 September 2013

Cookies

Our site uses cookies to distinguish you from other users of our site. This helps us to provide you with a good experience when you browse our site and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them see our Cookie policy below.

Cookie Policy

Last Updated: 5 September 2013

Our site uses cookies and other similar technologies to distinguish you from other users of our site. This helps us to provide you with a good experience when you browse our site and also allows us to improve our site. By continuing to browse the site, you are agreeing to our use of cookies.

What is a cookie?

We use the following cookies:

  • Strictly necessary cookies. These are cookies that are required for the operation of our site. They include, for example, cookies that enable you to log into secure areas of our site, use a shopping cart or make use of e-billing services.
  • Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our site when they are using it. This helps us to improve the way our site works, for example, by ensuring that users are finding what they are looking for easily.
  • Functionality cookies. These are used to recognise you when you return to our site. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
  • Targeting cookies. These cookies record your visit to our site, the pages you have visited and the links you have followed. We will use this information to make our site and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

The table below provides further information about the individual cookies we use and the purposes for which we use them:

Cookies Name Purpose

Website platform essential cookies

JSESSIONID & WC_SESSION_ESTABLISHED & WC_ACTIVE_POINTER & WC_USERACTIVITY_XXX & WC_GENERIC_ACTIVITYDATA & WC_AUTHENTICATION & DISPLAYNAME

Each of these cookies is essential as they allow you to use our site in a way that makes your browsing experience more convenient, for example, by allowing you to store items in an electronic shopping basket between visits. If you register with us or complete our online forms, we will use cookies to remember your details during your current visit, and any future visits provided the cookie was not deleted in the interim.
Product Recommendation Cookies _avail_session_ & _avail_data_ & e11dc188-f931-11df-a564-12313b032222 These two cookies enable us to recommend and advertise books and other products based on your past purchases or browsing history.
Google Analytics _utma_ & _utmb_ & _utmc_ & _utmx_ & _utmv_ & _utmz_ Each of these cookie enables us:
  • to analyse our customer buying habits and enable us to market books and other products to all our customers more effectively;
  • to conduct research and diagnostics to improve our site;
  • store your personal information so that you do not need to re-register each time you place an order.
    • Estimate our audience size and usage pattern.
IBM Coremetrics Analytics cmTPSet & XXX_login & cmRS & XXX_reset & CoreID6 & TestSess3

Each of these cookie enables us:

  • to analyse our customer buying habits and enable us to market books and other products to all our customers more effectively;
  • to conduct research and diagnostics to improve our site;
  • store your personal information so that you do not need to re-register each time you place an order.
Estimate our audience size and usage pattern.
Yahoo paid search tracking ysm_XXX & BX This cookie enables us track the effectiveness of our advertising spend with the search engine Yahoo.
Live Person livechat software LivePersonID & HumanClickKey & HumanClickSiteContainerID & HumanClickSiteContainerID & HumanClickCHATKEY & ASPSESSIONIDABRABRR These cookies are essential for the use of our Livechat customer support facility
Webgains affiliate tracking Wgid & /ctr.html & wgdctex-418 & wgs418 & wgc0 These cookies enable us to track referrals from affiliate advertising sources.
Google Adwords test_cookie & id These cookies enable us to track the effectiveness of our advertising spend with the search engine Google.

Third party cookies

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

Managing your use of cookies

Most web browsers (such as Internet Explorer, FireFox and Safari) are set to automatically accept cookies as the by default setting. If you don’t want to receive cookies or other tracking technologies, you can usually choose to set your browser to remove or reject browser cookies or to prompt you before accepting such a cookie. You can also delete cookies that have already been set. The "Help" function within your browser should tell you how.
Note however, that if you use your browser settings to block or refuse cookies (including essential cookies) this may affect your use of our site, you may lose some of the functionality of our site and you may not be able to access all or parts of our site. Please also visit www.allaboutcookies.org for more information about cookies and how to disable them.

Contact

Questions, comments and requests regarding this Policy are welcomed and should be made in writing to the following address:
The Data Protection Officer
The Book People
Catteshall Manor
Catteshall Lane
Godalming
Surrey
GU7 1UU.

Alternatively, you can contact us directly at tbpsales@thebookpeople.co.uk

© 2014 - The Book People Ltd.