We take customer service seriously and aim to make your rights and entitlements as clear as possible. Use the left-hand navigation to read our policies on privacy, cancellations, returns and age restrictions.
The Book People are committed to protecting your privacy. We will only store, use and disclose the information that we collect about you lawfully (in accordance with the Data Protection Act 1998 and the Which? Web Trader Code of Practice). We collect information about you for two reasons: firstly, to process your order and contact you in case of queries and secondly, to provide you with the best possible service. We will not email you in the future unless you have given us your consent. If you change your mind after having signed up to receive emails/mailings then please select the relevant option within Your Mailings once you have logged in to your account.
The only information we will collect about you is: your name, address, telephone number and email address.
We don't hold your credit/debit card information on our web-server and any personal information we do hold will be held securely in accordance with our internal security policy, the law and the Which? Web Trader Code. Also, provided that you inform us of any changes, the information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you inform us of any inaccuracies we will delete or correct them promptly. We will never collect sensitive information about you without your explicit consent. If we transfer your information outside the EEA (European Economic Area) we will always obtain your consent first. We are registered under the Data Protection Act and all data is held and used in accordance with the act.
The Book People will occasionally make names and addresses (but never email addresses or phone numbers) available to companies that we think may be of interest to you, unless you have told us otherwise. If you do not wish to be contacted by these companies, please contact us. Please include your customer number, name and address in your correspondence.
To find out the information we hold about you or to correct these details, please write to:
How we are striving to comply with EU law on cookies
• To enable customers to shop – saving the books in your basket, recognising your details when you check out etc
• To recommend and advertise books based on your past purchases or browsing history
• To analyse our customer buying habits and enable us to market books to all our customers more effectively
• To conduct research and diagnostics to improve our website
By submitting your information you consent to the use of that information as set out in this policy statement. If we change our policy we will post the changes on this page and we may place notices on other pages of the website to inform you about any change. Continued use of our service will signify that you agree to any such changes. If you have any questions or comments about privacy, you should contact us and we will be happy to help you.