Use the left-hand navigation to learn how to use your basket and take advantage of our promotions and free gifts, as well as to find more information on tracking or cancelling your order and any restriction that may apply.
What are Book Points?
Book Points are the Book People's way of rewarding our loyal customers. Earn Book Points on every book you buy from us, then redeem them for free books! Please note that Book Points cannot be redeemed against sale items or earned on sale items.Find out more in our Book Points section.
How do I collect Book Points?
Whenever you place an order with the Book People online, on the phone or by post, any Book Points you have earned are automatically added to your account. However, you cannot earn Book Points on sale items.
How do I know how many Book Points I have?
View your Book Points at any time by logging in to your account. Whilst browsing the site your Book Points are displayed at the top of every page. This figure will include points held on your account and any earned on books you have added to the basket.
How do I redeem my Book Points?
1) Sign in to your account and select your chosen book.
2) You don’t need to add the book to your basket. Simply click the blue ‘Spend Points’ button to redeem your Book Points on this title.
3) Your Book Points will be deducted from the amount redeemed and your book will be marked as free.
4) If you change your mind, you can easily delete the book in your basket and choose another instead.
Please note: You will only be able to redeem your Book Points on one book per order.
Which books can I get free using my Book Points?
When browsing the site, view the full description of a book to see the number of Book Points required to get it free.
How many Book Points do I need to get a free book?
Please see our Book Point redemption values below.
What happens to my Book Points if I haven't placed an order in a long time?
If you are an existing customer but you haven't ordered from us in the past 24 months, your Book Points balance will be cancelled and will remain at zero until you place an order with the Book People, when you will start to earn points again as normal.
Order online to redeem your Book Points against books with higher prices than those available when ordering by post or over the telephone.
Any Book Points not redeemed when you place your order will automatically be stored against your account for use at a later date.
Book Points Terms & Conditions
A Book Points balance will return to zero if no orders are made or points used for 24 months. You may only purchase one item per order using Book Points. Some sale items or promotional items are not available to purchase using Book Points. Book Points cannot be earned on sale items. The maximum Book Points available on any book is 20. We retain the right to amend Book Point values at any time. Book points are available to UK customers only.
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