It’s quick and easy to register an online account with the Book People. Simply follow the sign in/register link at the top of every page and enter your email address into the relevant box to begin the registration process.
New customers can create an account from scratch, but if you’ve shopped with us before as a guest or through our mail order catalogue, you can retrieve your existing Book Points, addresses and more by simply confirming a few details and creating a password for your account online.
If you don’t want to register an account just yet you can still buy books from the Book People as a guest shopper. Just remember, you won’t be able to spend your Book Points, track your orders or collect Points Passport stamps unless you register.
New Customers
Follow the sign in/register link, then enter your email address into the box provided and press ‘continue to registration’. Then simply complete the form (remember to save time by entering your postcode into the box provided and clicking on the ‘find address’ button – we can then find your address and fill it in for you!). Once you have filled in your details click ‘continue’, then your registration is complete and you will be taken to your Book People account! Next time you visit the website you can simply sign in using the email address and password you have provided.
Shopped with the Book People before?
If you are a mail order customer or have purchased books from the website as a guest shopper without creating an account, you can retrieve your Book Points, saved addresses and any delivery concessions you may be eligible for by activating your account online.
Follow the sign in/register link, then enter your email address or customer number (mail order customers – it is important to use your customer number here so that we can identify you and retrieve your details) into the box provided and press ‘continue’. For security purposes you will be asked to confirm a few personal details and provide a password, when you press ‘continue’ your details will be retrieved and you will be taken to your Book People online account!
Guest shoppers
If you don’t want to register an account, you can still buy from the Book People as a guest shopper. Just remember, you won’t be able to spend your Book Points, track your orders or save your favourite addresses unless you register. If you place an order as a guest and decide that you would like to register after all, your order confirmation will give you the option to enter a password to create an online account.
Registering as a BFPO customer
BFPO customers must follow a strict procedure when registering a BFPO account online.
IMPORTANT: When registering as a BFPO customer, you must enter your BFPO address, but the postcode MUST be entered as HA46DQ (without a space) for your order to be processed. When using postcode look-up, please overwrite the address found with your BFPO address, but keep the postcode as HA46DQ.
More details on BFPO deliveries.
Tips on choosing and protecting your password:
It is a good idea to choose a password which is easy for you to remember, but is not too personal to you or easy to guess. A good way of doing this is to choose a word and then replace one or more of the letters with numbers e.g. password becomes pa55w0rd. If you think that someone might know your password, change it as soon as possible - find out how to change your password.
See our Privacy Policy for information on how we store and use your details.
Why has my account been disabled?
If you have received an error whilst attempting to log in informing you that your account has been disabled, this may be because:
If you would like to speak to a member of our team regarding your disabled account, please contact us.
You can manage your Book People account online. Simply sign in and click on the 'Account' tab, found at the top of every page.
Changing your details
To change your title, name, email address or telephone number simply use the 'change' button, type your new details and press 'save'.
Book Points
Your Book Points total is shown in this area and also appears in the red bar at the top of every page when you are signed in.
Find out more about Book Points.
Changing your password
If you want to change your password, use the 'change' button. You will be asked to confirm your existing password and then choose and confirm a new one. Remember to press 'save' for these changes to take effect.
Newsletters and catalogues
Are you subscribed to receive our email newsletters or catalogues? If not, use the 'change' button, check the boxes and press 'save'. That way you'll always be the first to hear about our new books and special offers!
Don't worry, if you decide you want to stop receiving newsletters or catalogues, you can uncheck the boxes to unsubscribe at any time.
(Please note: for catalogues our mailing data is compiled up to 30 days in advance, so you may receive one more catalogue before this takes effect.)
What is Points Passport?
Points Passport is a scheme which rewards our most loyal customers with even greater benefits.
How do I become a Points Passport member?
Collect a stamp every time you order, then when you have enough stamps your account will be upgraded! Check whether you are a Points Passport member or see how many stamps you have earned in this area of your account.
What if I am already a Points Passport member?
You will still want to check this area to find out when your membership expires and how many stamps you need to make sure that you will remain a Points Passport member.
What is the Bookshelf?
If you are browsing the website and see a book you like, but are not quite ready to make a purchase yet, add it to your Bookshelf to come back to at a later date.
How do I add a book to my Bookshelf?
As the Bookshelf is part of your account, you need to be logged in to use this feature. When you find a book you like, click on 'more info' and you will be given the option to 'Add to Bookshelf' alongside the 'Add to basket' button.
What can I do with the books in my Bookshelf?
You can remove items from your Bookshelf or add the books to your basket straight from your Bookshelf. Plus, if you can't keep our bargains to yourself, fill in the form provided to email your Bookshelf to a friend!
Please note:
Our stock changes on a regular basis, so some titles may be removed from your Bookshelf if they become unavailable. Please also bear in mind that some books might sell out before you return – the Bookshelf does not reserve you a copy of a book, but is simply a place to store the books you like until you are ready to make a purchase.
My orders
Every order you have placed with the Book People (including orders placed over the phone or by post) will be listed on this page. You can use the 'show' button to view your full order and delivery address.
Tracking my orders
Use the 'show' button to view more details of the order you wish to track. If your books have been despatched you will see a red 'track your order' button which takes you to the courier's website, allowing you to track the progress of your order.
Overdue orders
If your order is overdue and the 'track your order' button doesn't appear, please contact Customer Services who will be happy to help trace your order for you.
My account is registered with a UK billing address, but I would like to have an order delivered to Ireland (or vice versa).
You can only create delivery addresses in the same country as your registered billing address. If you are moving and would like to change your billing address to a different country, please see below.
I have moved from the UK to Ireland (or vice versa), but am unable to edit my address details.
You can only create delivery addresses in the same country as your registered billing address. If you have moved country, you will need to create a new online account. Once registered, please contact Customer Services, who will be happy to transfer any Book Points or other benefits you are entitled to over to your new account.
Password
If you have an online account but cannot remember your password, follow the sign in/register link, enter your registered email address or account number and press 'continue'. Then use the 'send me a password' button to receive a temporary password via email. When you sign in using this, you will be prompted to change it to something more memorable.
Registered Email
If you have forgotten the email address you use to sign in to your Book People account, you can log in with your ten-digit customer number instead (found on the letter included with your mail order catalogue or on your delivery despatch note). If you don't know your customer number, please contact Customer Services, who will be able to provide you with your email address or customer number.
What are Book Points?
Book Points are the Book People's way of rewarding our loyal customers. Earn Book Points on every book you buy from us, then redeem them for free books! Find out more in our Book Points section.
How do I collect Book Points?
Whenever you place an order with the Book People online, on the phone or by post, any Book Points you have earned are automatically added to your account. However, you cannot earn Book Points on sale items.
How do I know how many Book Points I have?
View your Book Points at any time by logging in to your account. Whilst browsing the site your Book Points are displayed at the top of every page. This figure will include points held on your account and any earned on books you have added to the basket.
How do I buy books using my Book Points?
Once a book is placed into the basket, you are given the option to redeem it using your Book Points. Some sale items or promotional items are not available to purchase using Book Points.
Which books can I get free using my Book Points?
When browsing the site, view the full description of a book to see the number of Book Points required to get it free.
How many Book Points do I need to get a free book?
Please see our Book Point redemption values below.
What happens to my Book Points if I haven't placed an order in a long time?
If you are an existing customer but you haven't ordered from us in the past 24 months, your Book Points balance will be cancelled and will remain at zero until you place an order with the Book People, when you will start to earn points again as normal.
Order online to redeem your Book Points against books with higher prices than those available when ordering by post or over the telephone.
Any Book Points not redeemed when you place your order will automatically be stored against your account for use at a later date.
Book Points Terms & Conditions
A Book Points balance will return to zero if no orders are made or points used for 24 months.
You may only purchase one item per order using Book Points.
Some sale items or promotional items are not available to purchase using Book Points.
Book Points cannot be earned on sale items.
The maximum Book Points available on any book is 20.
We retain the right to amend Book Point values at any time.
| Number of Book Points collected | Choose a free book worth up to |
|---|---|
| 200 | £2.99 |
| 250 | £3.99 |
| 300 | £4.99 |
| THE FOLLOWING ARE AVAILABLE ONLINE ONLY | |
| 350 | £5.99 |
| 400 | £6.99 |
| 450 | £7.99 |
| 500 | £8.99 |
| 550 | £9.99 |
| Number of Book Points collected | Choose a free book worth up to |
|---|---|
| 200 | €6.49 |
| 250 | €7.99 |
| 300 | €9.99 |
| THE FOLLOWING ARE AVAILABLE ONLINE ONLY | |
| 350 | €11.49 |
| 400 | €12.99 |
| 450 | €15.99 |
| 500 | €17.99 |
| 550 | €19.99 |
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