Help – Ordering
How to search for books
Use the categories to the left of every page to browse our selection of books or if you know what you are looking for, use the search box in the header. You can search by author, book title, book code (from our printed catalogue) or keyword.
The word(s) you have searched for will be highlighted to show whether they are found in the book title or description. As our great value collections are so popular, search results will include titles that fit your search criteria, but are part of a set.
If you are still unable to find the book you are looking for, this means that we do not currently hold the book in stock. Some titles may be re-advertised in the coming months, so please check back regularly.
Book Points
What are Book Points?
Book Points are the Book People's way of rewarding our loyal customers. Earn Book Points on every book you buy from us, then redeem them for free books! Find out more in our Book Points section.
How do I collect Book Points?
Whenever you make a purchase from the Book People, you will earn Book Points to redeem against books of your choice. Book Points are automatically added to your account every time you place an order - whether online, by post or on the phone. However, you cannot earn Book Points on sale items.
How do I know how many Book Points I have?
View your Book Points at any time by logging in to your account. Whilst browsing the site your Book Points are displayed at the top of every page. This figure will include points held on your account and any earned on books you have added to the basket.
How do I buy books using my Book Points?
If you are shopping online and would like to redeem a book with Book Points, simply add it to your basket. When you view your basket, there is the option to redeem your Book Points against a book you have added. Some sale items or promotional items are not available to purchase using Book Points.
Which books can I get free using my Book Points?
When browsing the site, view the full description of a book to see the number of Book Points required to get it free.
How many Book Points do I need to get a free book?
Please see our Book Point redemption table below. The great thing about ordering online is that you can redeem your Book Points against higher value books.
What happens to my points if I haven't placed an order in a long time?
If you are an existing customer but you haven't ordered from us in the past 24 months, your Points balance will be cancelled and will remain at zero until you place an order with the Book People, when you will start to earn points again as normal.
Any Book Points not redeemed when you place your order will automatically be stored against your account for use at a later date.
Book Points Terms & Conditions
A Book Points balance will return to zero if no orders are made or points used for 24 months.
You may only purchase one item per order using Book Points.
Some sale items or promotional items are not available to purchase using Book Points.
Book Points cannot be earned on sale or promotional items.
The maximum Book Points available on any book is 20.
We retain the right to amend Book Point values at any time.
Sterling (£)
| Number of Book Points collected |
Choose a free book worth up to |
| 200 |
£2.99 |
| 250 |
£3.99 |
| 300 |
£4.99 |
| THE FOLLOWING ARE AVAILABLE ONLINE ONLY |
| 350 |
£5.99 |
| 400 |
£6.99 |
| 450 |
£7.99 |
| 500 |
£8.99 |
| 550 |
£9.99 |
Euro (€)
| Number of Book Points collected |
Choose a free book worth up to |
| 200 |
€6.49 |
| 250 |
€7.99 |
| 300 |
€9.99 |
| THE FOLLOWING ARE AVAILABLE ONLINE ONLY |
| 350 |
€11.49 |
| 400 |
€12.99 |
| 450 |
€15.99 |
| 500 |
€17.99 |
| 550 |
€19.99 |
Age ranges on childrens books
All children's titles from the Book People have a recommended reading age in order to help you choose appropriate books for your child. Whilst every effort has been made to ensure the age group selection is accurate, parental discretion may be required to ensure suitability for individual children.
We will, of course, be happy to adjust an age range if it becomes clear that the original recommendation is unsuitable.
If you receive books you believe to be inappropriate for the age of your child, then you are entitled to return them by following our returns procedure.
Using the basket
Adding books to the basket
When you find a book you would like to buy, press the 'add to basket' button. You can see how many items your have in your basket and the total (excluding discounts or postage costs) in the top right of every page.
If you would like to view the contents of your basket in detail or are ready to complete your order, click on the basket link or the checkout button.
Using the basket
You can adjust the quantity of each book in your basket or delete any books you no longer wish to purchase. If you have a promotion code, enter it into the box provided and click 'submit'. If you are signed in and have enough Book Points, you will see a button against some of your selections allowing you to redeem your saved Book Points.
Placing your order
Once your are happy with the contents of your basket and are ready to complete your order, click 'checkout now'. You will be prompted to enter your email address (or customer number) if you are not already signed in. If you are already registered you will be asked to enter your password and we will retrieve your billing address and default delivery, taking you directly to the payment page. If you do not have an online account, you can buy books as a guest shopper and will be asked for your billing address and delivery address before being taken to the payment page. As a guest shopper you can save your addresses, Book Points and other information by providing a password once you have placed your order - this will create an online account. Next time you visit, use your email address and password to sign in.
Important information
If you put books into your basket when you are signed in, they will remain in your basket for a short time. This means that if you return to the site within a couple of days and sign in, your previous basket will still be available.
How to track your order
If you are registered on the Book People website, you can check the progress of your order through your account. You can view and track your orders here, including those placed over the phone or by post. Guest shoppers do not have access to this feature.
Please see the Account section of our help pages for information on how to track your order.
Promotions
Tips on using promotion codes
- Please ensure that you have entered the code exactly as it appears on the offer letter or advertisement.
- Most promotion codes are advertised with an expiry date, so please ensure that the code is still valid.
- Some promotion codes cannot be used in conjunction with other promotions you have already claimed.
- If the code was accepted, but you are not seeing the promotion applied, please check the details of the promotion, as you may have to spend a certain amount before you are eligible for some delivery or free gift promotions.
- If you have found a promotion code on a discount code website, you may not have been given the correct qualifying information (e.g. the offer may only apply to certain products or over a specific total order value).
Cancelling your order
You have the right to cancel your order anytime before and up to seven working days starting from the day after the goods are delivered. If your order has already been despatched when you choose to cancel, please see our ordering policy.
Our ordering restrictions on books
The Book People Ltd sells directly to the public only. We do not offer any books for third party re-sale. For this reason, there are restrictions on ordering. You cannot order more than 20 of the same book online. If you would like to make a purchase of more than 20 of the same title, please telephone our Order line on 0845 602 40 40 and an operator will review your order.
Using Quick Shop
Quick shop can be found in the basket. The quick shop facility is aimed at customers who have a copy of our catalogue, but prefer to place their order online. It allows you to use the product codes provided in the catalogue to purchase books quickly and easily.

Codes can be found next to every product in the catalogue.
There are two boxes that make up quick shop. Enter the prefix (three numbers at the beginning of each product code) into the first box if you have it – don't worry, if you don't have the prefix to hand, you can ignore this box and just enter the product code into the second box. Click ‘add to basket’ after each code and the book will automatically be added to your basket.
Free Gifts
If you are entitled to a free gift as part of a promotion we are running, it will automatically be added to your basket once you qualify.
We will occasionally offer several free gifts for you to choose from. In this case, once you have qualified for the promotion, you will be presented with a page in the basket enabling you to make your selection.