My Account

Problems Signing In?

Lost or Forgotten Password

If you have an account but cannot remember your password, follow the sign in/register link, and click the ‘Forgotten your password?’ link. Then type in your registered email address and use the 'Send me a password' button to receive a temporary password via email. When you sign in using this, you will be prompted to change your password to something more memorable.

Lost or Forgotten Email

If you have lost or forgotten your registered email address, please get in contact with a member of our friendly Customer Services team via the Contact Us page.

Disabled Account

If you have received an error when attempting to sign in informing you that your account has been disabled, this may be because:

  • An incorrect password has been entered too many times when trying to log in;
  • Your account may have been manually disabled by a member of our team due to a previous payment discrepancy or suspected third-party resale activity on the account;
  • It is possible that you previously had more than one active account, which we have merged into one account, leaving the others disabled.

If you would like to speak to a member of our Customer Services team regarding your disabled account, please get in touch with us via the Contact Us page.

*Some of the books and promotions offered on the website are only available online. Therefore, you will be unable to purchase internet-only titles or take advantage of online-exclusive promotions through the phone or post.

Phone & fax numbers / opening times

Order line *

 Tel: 0345 602 4040
 Fax: 0345 606 4242

International *

 Tel: 0044 1248 679 395
 Fax: 0044 1248 673 257

Customer Services *

UK:  Tel:  0345 602 3030
International:  Tel:  0044 1248 679 395

Opening times

Order line:
Monday to Friday - 9am to 8pm
Saturday - 9am to 6pm
Sunday - Closed
(Closed Bank Holidays)

Customer Services:
Monday to Friday - 9am to 6pm
Saturday - 9am to 6pm
Sunday - Closed
(Closed Bank Holidays)

Postal address

Order by post

To order books by post, please fill out an order form and send it to the address below enclosing payment via cheque, postal order or debit/credit card.*

The Book People Ltd
Mail Order Dept
Parc Menai
Bangor
LL57 4FB

Primary school orders

If you are a UK primary school looking to order from our school catalogue, please fill out the downloadable primary school order form and send it to us via email, post or fax, enclosing payment via cheque, postal order or credit/debit card*

Email address: invoice.orders@thebookpeople.co.uk

The Book People Ltd
Mail Order Dept
Parc Menai
Bangor
LL57 4FB

Fax number: 0345 606 4242

*Please note: when paying using your School Account's credit facility, you will be required to attach school headed paper to your order form, referencing your Purchase Order number where applicable.

Enquiries & comments

If you would like to contact our Customer Services team by post, please send your questions and comments to the following address:

The Book People Ltd
Customer Services Dept
Parc Menai
Bangor
LL57 4FB

Press enquiries

Media address

Members of the press and media can contact The Book People with all enquiries and requests using our Enquiry Form or by sending a letter to the postal address below:

The Book People Ltd
Press Enquiries
Salisbury House
Weyside Park
Catteshall Lane
Godalming
Surrey
GU7 1XE