User Heart Menu Basket Cross Plus < Minus <

Sorry, we are no longer taking orders

Our priority is to fulfil all existing orders whilst ensuring the health and wellbeing of our colleagues and customers alike. Please be assured that our warehouse team is working hard to ship all existing orders as quickly and safely as possible. Orders may take up to 7 weeks to be delivered.

Unfortunately you can no longer log into your account, but please do not worry. This does not mean your order is not being processed. You will receive a tracking email as soon as your order has been dispatched. You are still able to contact Customer Services by email at or call 0345 602 3030 (Monday – Friday, 9am – 5pm) for any questions you may have.

Thank you for your continued patience and understanding. The Book People

My Account

VIP Passport

What is VIP Passport?

VIP Passport rewards loyal The Book People customers with a range of exciting benefits including:

  1. A free delivery upgrade to Priority Service*
  2. Exclusive books and offers**
  3. A friendly, dedicated Customer Services team

How do I become a VIP Passport member?

All you have to do is order from us four times within 12 months – it’s that simple!

Every time you place an order of any value, you will receive a stamp. When you have four stamps, you will be entitled to all the benefits VIP Passport brings.

To check the progress of your VIP Passport account, sign in to your account and then go to the ‘VIP Passport’ section. Here, you will find your current status and be able to see how many stamps you have acquired so far.

Your membership starts from the date you make your fourth order and will run for 12 months. All you have to do to remain a member of VIP Passport is order four times during your 12-month membership.

Priority Service upgrade applies to orders eligible for standard delivery. A charge of £3.95 applies to all orders under £25. We will aim to deliver any order with Priority Service within three working days of the order being placed. Please note, Terms and Conditions apply and due to carrier restrictions, our Priority Service is not available to the following postcodes:

AB1-99, BT1-99, DD8-11, GY1-99, HS1-99, IM1-99, IV1-23, 25-27, 30-32, 36, 40-56, JE1-99, KA27-28, KW1-3, 5-17, PA20-49, 60-78, PH19-26, 30-44, 49-50, PO30-41, TR21-25, ZE1-99.

** Some books and promotions are offered to VIP Passport members as an exclusive preview. They may become available to all other customers at a later date.

What if I am already a VIP Passport member?

You may still want to check the ‘VIP Passport’ section to find out when your membership expires and how many stamps you need to make sure that you remain a VIP Passport member.

*Some of the books and promotions offered on the website are only available online. Therefore, you will be unable to purchase internet-only titles or take advantage of online-exclusive promotions through the phone or post.

Phone & fax numbers / opening times

Order line *

 Tel: 0345 602 4040
 Fax: 0345 606 4242

Republic of Ireland *

 Tel: 0044 1248 679 395
 Fax: 0044 1248 673 257

Customer Services *

Please get in contact with a member of our friendly Customer Services team via the Contact Us page.

Opening times

Order line:
Monday to Friday - 9am to 5pm
Saturday - Closed
Sunday - Closed
(Closed Bank Holidays)

Customer Services:
Monday to Friday - 9am to 5pm
Saturday - Closed
Sunday - Closed
(Closed Bank Holidays)

Postal address

Order by post

To order books by post, please fill out an order form and send it to the address below enclosing payment via cheque, postal order or debit/credit card.*

The Book People Ltd
Mail Order Dept
Parc Menai
LL57 4FB

Primary school orders

If you are a UK primary school looking to order from our school catalogue, please fill out the downloadable primary school order form and send it to us via email, post or fax, enclosing payment via cheque, postal order or credit/debit card*

Email address:

The Book People Ltd
Mail Order Dept
Parc Menai
LL57 4FB

Fax number: 0345 606 4242

*Please note: when paying using your School Account's credit facility, you will be required to attach school headed paper to your order form, referencing your Purchase Order number where applicable.

Enquiries & comments

If you would like to contact our Customer Services team by post, please send your questions and comments to the following address:

The Book People Ltd
Customer Services Dept
Parc Menai
LL57 4FB

Press enquiries

Media address

Members of the press and media can contact The Book People with all enquiries and requests using our Enquiry Form or by sending a letter to the postal address below:

The Book People Ltd
Press Enquiries
Salisbury House
Weyside Park
Catteshall Lane

 2019 - The Book People Ltd. The Book People Ltd is registered in England. Company number 2290665. VAT Number: 664509028.
Registered address: The Book People Limited, Salisbury House, Weyside Park, Catteshall Lane, Godalming, Surrey, GU7 1XE.