Delivery

Delivery Options & Prices

We offer a range of delivery options to the UK, Ireland, overseas BFPO addresses and now international addresses. Please note that the delivery methods below are only applicable to online orders.

Please note that Next Day Delivery and 48-Hour Delivery orders must be placed before 1pm. Next Day Delivery orders require a signature. Delivery times do not include weekends and bank holidays.

Free delivery offers are only available to UK customers.

Please note, delivery restrictions apply to some areas. Please see the Delivery Restrictions page for more information.

For information on our International Delivery service please see our International Delivery section.

Parcelshop Click & Collect Delivery orders require; a valid mobile phone number as a notifiaction will be sent by SMS when the parcel has arrived at the parcelshop, proof of identity UK Drivers license, Passport or order confirmation and a signature.

Parcelshop click and collect orders will only be stored at your selected Parcelshop for 7 working days. If your order is not collected within 7 days of receipt at Click & Collect Parcelshop point the delivery will be sent back to The Book People. Orders delivered via Parcelshop cannot be returned via Parcelshop. Please refer to our returns policy.

UK
Delivery Option Expected delivery times Price £ Price €
Standard Delivery 3-5 working days £2.95 €3.55
48-Hour Delivery 2 working days £4.95 €5.95
Next Day Next working day £6.95 €8.95
ParcelShop Click & Collect Standard 3 - 5 working days £2.95 €3.55
ParcelShop Click & Collect Next Day Next working day £6.95 €8.25

Delivery restrictions apply. Please see the Delivery Restrictions page for more information.

Restricted areas*
Delivery Option Expected delivery times Price
Standard Delivery 3 - 5 working days £2.95
48-Hour Delivery Not applicable N/A
Next Day Not applicable N/A
ParcelShop Click & Collect Standard 3 - 5 working days £2.95
ParcelShop Click & Collect Next Day Next working day £6.95
*Some of the books and promotions offered on the website are only available online. Therefore, you will be unable to purchase internet-only titles or take advantage of online-exclusive promotions through the phone or post.

Phone & fax numbers / opening times

Order line *

 Tel: 0345 602 4040
 Fax: 0345 606 4242

International *

 Tel: 0044 1248 679 395
 Fax: 0044 1248 673 257

Customer Services *

UK:  Tel:  0345 602 3030
International:  Tel:  0044 1248 679 395

Opening times

Order line:
Monday to Friday - 9am to 8pm
Saturday - 9am to 6pm
Sunday - Closed
(Closed Bank Holidays)

Customer Services:
Monday to Friday - 9am to 6pm
Saturday - 9am to 6pm
Sunday - Closed
(Closed Bank Holidays)

Postal address

Order by post

To order books by post, please fill out an order form and send it to the address below enclosing payment via cheque, postal order or debit/credit card.*

The Book People Ltd
Mail Order Dept
Parc Menai
Bangor
LL57 4FB

Primary school orders

If you are a UK primary school looking to order from our school catalogue, please fill out the downloadable primary school order form and send it to us via email, post or fax, enclosing payment via cheque, postal order or credit/debit card*

Email address: invoice.orders@thebookpeople.co.uk

The Book People Ltd
Mail Order Dept
Parc Menai
Bangor
LL57 4FB

Fax number: 0345 606 4242

*Please note: when paying using your School Account's credit facility, you will be required to attach school headed paper to your order form, referencing your Purchase Order number where applicable.

Enquiries & comments

If you would like to contact our Customer Services team by post, please send your questions and comments to the following address:

The Book People Ltd
Customer Services Dept
Parc Menai
Bangor
LL57 4FB

Press enquiries

Media address

Members of the press and media can contact The Book People with all enquiries and requests using our Enquiry Form or by sending a letter to the postal address below:

The Book People Ltd
Press Enquiries
Salisbury House
Weyside Park
Catteshall Lane
Godalming
Surrey
GU7 1XE