Delivery

International Delivery FAQs

If you have any questions regarding International Delivery, please take a moment to take a look at our International Delivery FAQs below.

 How do I use promotion codes?

From time to time we send our customers promotional codes. To apply the offer to your order you will have to enter the code at the checkout. We’re sorry, but our delivery and free gift promotions are currently restricted to addresses based in the UK only.

 I’m a customer based in the Republic of Ireland. Have my shipping charges been changed?

International Delivery rates will now apply to all our customers based in the Republic of Ireland.

 How are International Delivery charges calculated?

Orders delivered to addresses outside the United Kingdom are subject to International Delivery charges. These are based on the weight of the products ordered and destination of the delivery. See our International Delivery section for more information.

 What happens if I am unable to locate my country for delivery?

We deliver to most major countries worldwide, but in the unlikely event you are unable to find your country in the address section, please complete the form titled ‘International – I am unable to locate my delivery country’.

 Am I entitled to a VIP Passport?

We’re very sorry, but we cannot currently offer our VIP Passport service to customers based outside of the United Kingdom.

 How do I cancel an order or return items?

Please refer to our International Returns and Cancellation Policies.

 Can I receive a catalogue?

Sorry, but we currently do not deliver catalogues to non-UK addresses. International orders can currently be placed online only.
*Some of the books and promotions offered on the website are only available online. Therefore, you will be unable to purchase internet-only titles or take advantage of online-exclusive promotions through the phone or post.

Phone & fax numbers / opening times

Order line *

 Tel: 0345 602 4040
 Fax: 0345 606 4242

International *

 Tel: 0044 1248 679 395
 Fax: 0044 1248 673 257

Customer Services *

UK:  Tel:  0345 602 3030
International:  Tel:  0044 1248 679 395

Opening times

Order line:
Monday to Friday - 9am to 8pm
Saturday - 9am to 6pm
Sunday - Closed
(Closed Bank Holidays)

Customer Services:
Monday to Friday - 9am to 6pm
Saturday - 9am to 6pm
Sunday - Closed
(Closed Bank Holidays)

Postal address

Order by post

To order books by post, please fill out an order form and send it to the address below enclosing payment via cheque, postal order or debit/credit card.*

The Book People Ltd
Mail Order Dept
Parc Menai
Bangor
LL57 4FB

Primary school orders

If you are a UK primary school looking to order from our school catalogue, please fill out the downloadable primary school order form and send it to us via email, post or fax, enclosing payment via cheque, postal order or credit/debit card*

Email address: invoice.orders@thebookpeople.co.uk

The Book People Ltd
Mail Order Dept
Parc Menai
Bangor
LL57 4FB

Fax number: 0345 606 4242

*Please note: when paying using your School Account's credit facility, you will be required to attach school headed paper to your order form, referencing your Purchase Order number where applicable.

Enquiries & comments

If you would like to contact our Customer Services team by post, please send your questions and comments to the following address:

The Book People Ltd
Customer Services Dept
Parc Menai
Bangor
LL57 4FB

Press enquiries

Media address

Members of the press and media can contact The Book People with all enquiries and requests using our Enquiry Form or by sending a letter to the postal address below:

The Book People Ltd
Press Enquiries
Salisbury House
Weyside Park
Catteshall Lane
Godalming
Surrey
GU7 1XE