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Sorry, we are no longer taking orders

Our priority is to fulfil all existing orders whilst ensuring the health and wellbeing of our colleagues and customers alike. Please be assured that our warehouse team is working hard to ship all existing orders as quickly and safely as possible. Orders may take up to 7 weeks to be delivered.

Unfortunately you can no longer log into your account, but please do not worry. This does not mean your order is not being processed. You will receive a tracking email as soon as your order has been dispatched. You are still able to contact Customer Services by email at or call 0345 602 3030 (Monday – Friday, 9am – 5pm) for any questions you may have.

Thank you for your continued patience and understanding. The Book People

Frequently Asked Questions


Below you will find answers to some of our customers' most frequently asked questions. If your question is regarding our Republic of Ireland Delivery service, please refer to our Delivery section. If you can't see your question below, please browse the rest of the section or visit Contact Us and we will be happy to help.


How do I claim my free gift?

If you are entitled to a free gift as part of a promotion we are running, it will automatically be added to your basket once you qualify. We will occasionally offer several free gifts for you to choose from. In this case, once you have qualified for the promotion, you will be presented with a page in the basket enabling you to make your selection.

I need to amend my order. What do I do?

If you need to make changes to your order, such as a delivery address, please get in contact with our friendly Customer Services team via the Contact Us page and we’ll be happy to make any changes to your order for you.

What are your delivery charges?

We offer a range of delivery options for addresses in the UK and the Republic of Ireland. We regularly release promotional codes for free or discounted delivery. For a full summary of our delivery charges, visit our Delivery section.

What is a VIP Passport and how do I get one?

VIP Passport is a scheme that rewards our most loyal customers with wonderful benefits. Collect a stamp every time you order, then when you have enough stamps your account will be upgraded and you will receive your VIP Passport! Please visit our VIP Passport section for further details.

How do I use promotion codes?

Please ensure that you have entered the code exactly as it appears on the offer letter or advertisement. Most promotional codes are advertised with an expiry date, so please ensure that the code is still valid. Some promotional codes cannot be used in conjunction with other promotions you have already claimed. If the code was accepted, but you are not seeing the promotion applied, please check the details of the promotion, as you may have to spend a certain amount before you are eligible. If you have found a promotional code on a discount code website, you may not have been given the correct qualifying information (e.g. the offer may only apply to certain products or over a specific total order value). Please visit our Promotions section for further details.

How do I return items?

Get in contact with a member of our friendly Customer Services team via the Contact Us page to obtain an authorisation number. Parcel your goods with the original documentation and write the authorisation number on the outside of the parcel. If it is a collection, please leave as instructed. If returning in the post, please obtain proof of postage. Please allow up to 21 days for a refund and 10 days for a replacement. Damaged or faulty books will be replaced immediately when you contact us with photographic evidence. Please visit our Returns Policy section for further details.

What is your refund policy?

If you are not completely satisfied with your purchase, you may return it to us in its original condition for a complete and immediate refund, within 14 days of receipt. This refund will cover the initial cost of the items purchased and delivery, but not any delivery charges incurred by you on returning the product(s) to us. If the item is damaged or we have supplied you with the incorrect product, our Customer Services team will arrange a replacement and for the item to be collected after seeing photographic evidence. If, after your order has been despatched, you wish to cancel the order because you no longer require the books, you will need to send the goods back to us at your own expense. When the goods are received back in their original condition we will refund you for the goods and any postage you paid on your original order only. Authorisation to return goods must be obtained at all times. Our refund guarantee is in addition to your statutory rights and does not affect them in any way. Please visit our Returns Policy section for further details.

How can I track my order?

If you are registered on the The Book People website, you can check the progress of your order through your account Ordering . You can view and track your orders here, including those placed over the phone or by post. Please visit the Tracking Your Order section for further details.

I have forgotten my sign-in details - what do I do?

If you have an online account but cannot remember your password, follow the sign in/register link, enter your registered email address or account number and press 'Continue'. Then use the 'Forgotten password' link to receive a temporary password via email. When you sign in using this, you will be prompted to change it to something more memorable. If you have forgotten the email address you use to sign in to your Book People account, you can log in with your ten-digit customer number instead (found on the letter included with your mail order catalogue or on your delivery despatch note). If you don't know your customer number, please contact Customer Services, who will be able to provide you with your email address or customer number. Please visit the My Account section for further details.

Why has my account been disabled?

If you have received an error whilst attempting to sign in informing you that your account has been disabled, this may be because an incorrect password has been entered too many times when trying to sign in. Your account may have been manually disabled by a member of our team due to a previous payment discrepancy or suspected third-party resale activity on the account. It is possible that you previously had more than one active account, which we have merged into one account, leaving the others disabled. If you would like to speak to a member of our Customer Services team regarding your disabled account, please see the Contact us section. Please visit the Problems Signing In? section for further details.
*Some of the books and promotions offered on the website are only available online. Therefore, you will be unable to purchase internet-only titles or take advantage of online-exclusive promotions through the phone or post.

Phone & fax numbers / opening times

Order line *

 Tel: 0345 602 4040
 Fax: 0345 606 4242

Republic of Ireland *

 Tel: 0044 1248 679 395
 Fax: 0044 1248 673 257

Customer Services *

Please get in contact with a member of our friendly Customer Services team via the Contact Us page.

Opening times

Order line:
Monday to Friday - 9am to 5pm
Saturday - Closed
Sunday - Closed
(Closed Bank Holidays)

Customer Services:
Monday to Friday - 9am to 5pm
Saturday - Closed
Sunday - Closed
(Closed Bank Holidays)

Postal address

Order by post

To order books by post, please fill out an order form and send it to the address below enclosing payment via cheque, postal order or debit/credit card.*

The Book People Ltd
Mail Order Dept
Parc Menai
LL57 4FB

Primary school orders

If you are a UK primary school looking to order from our school catalogue, please fill out the downloadable primary school order form and send it to us via email, post or fax, enclosing payment via cheque, postal order or credit/debit card*

Email address:

The Book People Ltd
Mail Order Dept
Parc Menai
LL57 4FB

Fax number: 0345 606 4242

*Please note: when paying using your School Account's credit facility, you will be required to attach school headed paper to your order form, referencing your Purchase Order number where applicable.

Enquiries & comments

If you would like to contact our Customer Services team by post, please send your questions and comments to the following address:

The Book People Ltd
Customer Services Dept
Parc Menai
LL57 4FB

Press enquiries

Media address

Members of the press and media can contact The Book People with all enquiries and requests using our Enquiry Form or by sending a letter to the postal address below:

The Book People Ltd
Press Enquiries
Salisbury House
Weyside Park
Catteshall Lane

 2019 - The Book People Ltd. The Book People Ltd is registered in England. Company number 2290665. VAT Number: 664509028.
Registered address: The Book People Limited, Salisbury House, Weyside Park, Catteshall Lane, Godalming, Surrey, GU7 1XE.