Our Policies

Cookie Policy

Last Updated: 25 May 2018

Our site uses cookies and other similar technologies to distinguish you from other users of our site. This helps us to provide you with a good experience when you browse and allows us to improve our site.

You can always change your preferences by changing your cookie usage settings. See Manage cookies for instructions.

Understanding cookies

Our cookies can be classified into the following 3 categories:

Essential cookies

These are cookies that are required for the operation of our site. They include, for example, cookies that enable you to log into secure areas of our site, use a shopping cart or make use of e-billing services.

Performance cookies

These allow us to measure and improve performance providing you with a better user experience. Without these cookies the site may not perform or look as expected.

Advertising and Online marketing

These cookies record your visit to our site, the pages you have visited and the links you have followed. We will use this information to make our site and the advertising displayed on it more relevant to your interests. We may also share this information with third parties.

Manage cookies

Some cookies are essential in order to shop at thebookpeople.co.uk and in the event you do reject cookies this may impair the functionality of the website.

Most web browsers (such as Internet Explorer, FireFox and Safari) are set to automatically accept cookies as the by default setting. If you don’t want to receive cookies or other tracking technologies, you can usually choose to set your browser to remove or reject browser cookies or to prompt you before accepting such a cookie. You can also delete cookies that have already been set. The "Help" function within your browser should tell you how.

If you use your browser settings to block or refuse all cookies (including essential cookies), this will affect your use of our site and you will lose some of the functionality including the ability to login and checkout.

Please also visit www.allaboutcookies.org for more information about cookies and how to disable them.

About the cookies we use:

Essential cookies:

  • The Book People
    These session cookies enable basic site behaviours such as navigation, session status, authentication, mini-basket information & affiliate conversion tracking.
  • Rich Relevance
    Cookies from this tool drive our on-site marketing and promotional content. This tool uses anonymous personalisation for product recommendations.
    You can opt out of product personalisation here: www.richrelevance.com/privacy/opt-out/
  • Co-Buying.com 
    This tool is used run our "Recommend a Friend" feature.

Performance cookies:

  • Google Analytics
    These cookies enable us to analyse site usage enabling us to market to our customer more effectively, to estimate our audience size and to conduct research and diagnostics to improve our site.
  • ContentSquare
    ContentSquare is a solution which aggregates usage and frequency data to allow us to analyse and improve user experience. Statistics created are anonymous. To be excluded from this monitoring please click here:   Opt out

Advertising & Online marketing cookies:

  • Google Adwords ( doubleclick)
    These cookies enable us to track the effectiveness of our advertising spend with the search engine Google.
  • Bing Ads
    These cookies enable us to track the effectiveness of our advertising spend with the search engine Bing.
  • Marin
    These cookies enable us to track the effectiveness of our advertising spend with the search engines Google & Bing.
  • LinkSynergy
    These cookies enable us to track the effectiveness of our advertising spend within the Rakuten marketplace.
  • Facebook
    Allows you to share your views on our products via social media.

Contact

Questions, comments and requests regarding this Policy are welcomed and should be made in writing to the following address:

Data Supervisor,
The Book People,
Bryn Derwen,
Parc Menai,
LL57 4FB.

Alternatively, you can contact us directly at dataprotection@thebookpeople.co.uk

*Some of the books and promotions offered on the website are only available online. Therefore, you will be unable to purchase internet-only titles or take advantage of online-exclusive promotions through the phone or post.

Phone & fax numbers / opening times

Order line *

 Tel: 0345 602 4040
 Fax: 0345 606 4242

International *

 Tel: 0044 1248 679 395
 Fax: 0044 1248 673 257

Customer Services *

UK:  Tel:  0345 602 3030
International:  Tel:  0044 1248 679 395

Opening times

Order line:
Monday to Friday - 9am to 8pm
Saturday - 9am to 6pm
Sunday - Closed
(Closed Bank Holidays)

Customer Services:
Monday to Friday - 9am to 6pm
Saturday - 9am to 6pm
Sunday - Closed
(Closed Bank Holidays)

Postal address

Order by post

To order books by post, please fill out an order form and send it to the address below enclosing payment via cheque, postal order or debit/credit card.*

The Book People Ltd
Mail Order Dept
Parc Menai
Bangor
LL57 4FB

Primary school orders

If you are a UK primary school looking to order from our school catalogue, please fill out the downloadable primary school order form and send it to us via email, post or fax, enclosing payment via cheque, postal order or credit/debit card*

Email address: invoice.orders@thebookpeople.co.uk

The Book People Ltd
Mail Order Dept
Parc Menai
Bangor
LL57 4FB

Fax number: 0345 606 4242

*Please note: when paying using your School Account's credit facility, you will be required to attach school headed paper to your order form, referencing your Purchase Order number where applicable.

Enquiries & comments

If you would like to contact our Customer Services team by post, please send your questions and comments to the following address:

The Book People Ltd
Customer Services Dept
Parc Menai
Bangor
LL57 4FB

Press enquiries

Media address

Members of the press and media can contact The Book People with all enquiries and requests using our Enquiry Form or by sending a letter to the postal address below:

The Book People Ltd
Press Enquiries
Salisbury House
Weyside Park
Catteshall Lane
Godalming
Surrey
GU7 1XE