Our Policies

International Cancellation and Returns Policies

International Cancellation Policy

Customers within the EU have the right to cancel within 7 days of placing an order, please see our standard Cancellation Policy.

For all other International customers, we’re sorry but it’s not possible to cancel or make changes to your order once you’ve placed it.

If you’d like to add products to your order, please place a new order for these items.

International Returns Policy

Customers within the EU, please refer to our standard Returns Policy. For all other International Returns please see below:

If you wish to return goods from an international order it may be returned at your own expense, in its original condition for a refund, within 30 days of receipt. When the goods are received back in good condition we will refund you the initial cost of the items (this refund will not cover delivery costs or any charges incurred by you on returning the product/s to us). Authorisation to return goods must be obtained at all times by calling 0044 1248 679395 ( GMT, Monday to Saturday). Please parcel goods with the original documentation and write the authorisation number on the outside of the parcel.

If an item is damaged or faulty, please contact our Customer Services team on 0044 1248 679395 ( GMT, Monday to Saturday).

*Some of the books and promotions offered on the website are only available online. Therefore, you will be unable to purchase internet-only titles or take advantage of online-exclusive promotions through the phone or post.

Phone & fax numbers / opening times

Order line *

 Tel: 0345 602 4040
 Fax: 0345 606 4242

International *

 Tel: 0044 1248 679 395
 Fax: 0044 1248 673 257

Customer Services *

UK:  Tel:  0345 602 3030
International:  Tel:  0044 1248 679 395

Opening times

Order line:
Monday to Friday - 9am to 8pm
Saturday - 9am to 6pm
Sunday - Closed
(Closed Bank Holidays)

Customer Services:
Monday to Friday - 9am to 6pm
Saturday - 9am to 6pm
Sunday - Closed
(Closed Bank Holidays)

Postal address

Order by post

To order books by post, please fill out an order form and send it to the address below enclosing payment via cheque, postal order or debit/credit card.*

The Book People Ltd
Mail Order Dept
Parc Menai
Bangor
LL57 4FB

Primary school orders

If you are a UK primary school looking to order from our school catalogue, please fill out the downloadable primary school order form and send it to us via email, post or fax, enclosing payment via cheque, postal order or credit/debit card*

Email address: invoice.orders@thebookpeople.co.uk

The Book People Ltd
Mail Order Dept
Parc Menai
Bangor
LL57 4FB

Fax number: 0345 606 4242

*Please note: when paying using your School Account's credit facility, you will be required to attach school headed paper to your order form, referencing your Purchase Order number where applicable.

Enquiries & comments

If you would like to contact our Customer Services team by post, please send your questions and comments to the following address:

The Book People Ltd
Customer Services Dept
Parc Menai
Bangor
LL57 4FB

Press enquiries

Media address

Members of the press and media can contact The Book People with all enquiries and requests using our Enquiry Form or by sending a letter to the postal address below:

The Book People Ltd
Press Enquiries
Salisbury House
Weyside Park
Catteshall Lane
Godalming
Surrey
GU7 1XE