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Sorry, we are no longer taking orders

Our priority is to fulfil all existing orders whilst ensuring the health and wellbeing of our colleagues and customers alike. Please be assured that our warehouse team is working hard to ship all existing orders as quickly and safely as possible. Orders may take up to 7 weeks to be delivered.

Unfortunately you can no longer log into your account, but please do not worry. This does not mean your order is not being processed. You will receive a tracking email as soon as your order has been dispatched. You are still able to contact Customer Services by email at or call 0345 602 3030 (Monday – Friday, 9am – 5pm) for any questions you may have.

Thank you for your continued patience and understanding. The Book People

Our Policies

Credit Account Terms & Conditions

1. Definitions

  • 1.1 “Agreement” means these conditions of purchase (“Conditions”) together with all Orders;
  • 1.2 “Buyer” means the educational establishment for which the Order is placed;
  • 1.3 “Fees” means the price for the Goods as set out in the relevant Order;
  • 1.4 “Forced Majeure Event” means an event beyond the control of a party which by its nature could not have been foreseen by such party, or if it could have been foreseen, was unavoidable, and includes, without limitation, acts of God, storms, floods, riots, fires, sabotage, civil commotion or civil unrest, act of war (declared or undeclared), armed hostilities and acts of terrorism;
  • 1.5 “Goods” means the goods to be supplied by the Supplier as set out in the relevant Order;
  • 1.6 “Order” means a written purchase order issued by the Seller from time to time pursuant to this Agreement, setting out the Goods to be provided to the Buyer as specified in the relevant Order;
  • 1.7 “Supplier” means The Book People Limited.

2. Basis of Purchase

  • 2.1 The Order constitutes an offer by the Buyer to purchase the Goods specified in the Order. No binding contract shall be forced until the Supplier has indicated its acceptance of the Order, either expressly by issuing a written notice of acceptance to the Buyer, or implied by starting to supply the Goods ordered.
  • 2.2 By accepting the Order, the Supplier shall be deemed to have accepted the terms of this Agreement, which shall govern the purchase of Goods to the exclusion of any other terms (including, without limitation, any terms the Supplier seeks to impose in any quote, invoice or otherwise).
  • 2.3 Unless expressly stated otherwise, in the event of any conflict between these Conditions and the terms contained in the Order, the latter prevails.
  • 2.4 Use of the credit facility is subject to the value of Goods on a single Order being to the minimum value of £25 for UK customers and €30 for Irish customers. If the total value of Products on the Order is less than £25 (UK) or €30 (Ireland), the Order is subject to clause 15 in our Terms and Conditions.

3. Variations

  • 3.1 No variation of the Conditions shall be effective unless agreed in writing between an authorized representative of the Supplier and an authorised representative of the Buyer.

4. Delivery

  • 4.1 The Goods shall be packed in such a manner as to reach their destination in good condition under normal conditions of transport.
  • 4.2 The Goods shall be delivered by the Supplier to the place or places and in the manner specified in the Order or as subsequently agreed.
  • 4.3 The Supplier shall deliver the Goods on the delivery date specified on the Order. Time for delivery shall be of the essence.
  • 4.4 If the Goods are to be delivered by instalments, the Order will be treated as a single contract and not several.

5. Passing of Property

  • 5.1 Subject to the Buyer’s right to cancel or reject under clause 7, risk in and title to any Goods shall not pass from the Supplier to the Buyer until the earlier of: (a) actual delivery of the Goods to the Buyer and not to any carrier (or in the case of Goods ordered on carriage forward or free on board terms until actual delivery to a carried authorised in writing by the Buyer to receive such Goods); or (b) payment for the Goods by the Buyer to the Supplier.

6. Warranty

  • 6.1 The Supplier warrants that the Goods shall (a) be free from defects in design, material and workmanship, be of satisfactory quality and be fit for the purpose for which they are intended to be used; (b) shall comply with all specifications, requirements and quality standards set out in the applicable Order or supplied or communicated by the Buyer to the Supplier, (c) not infringe on third-party intellectual property rights, (d) be new and free from any lien, charge or other encumbrance, and (e) comply with all statutory requirements and regulations relating to the sale and manufacture of the Goods (including, without limitation, the Toys (Safety) Regulations 1995).
  • 6.2 If any Goods fail to comply with the warranties in clause 6.1, the Buyer shall be entitled to seek the remedies detailed in clause 7.
  • 6.3 The liabilities of the Supplier under this clause and clauses 7 and 10 shall be in addition and without prejudice to the rights of the Buyer at common law under statute law and otherwise howsoever.

7. Rejection or Cancellation

  • 7.1 Without prejudice to any other right or remedy which the Buyer may have, if any Goods are not supplied in accordance with, or the Supplier fails to comply with, any of the terms of this Agreement the Buyer shall be entitled to avail itself of any one or more of the following remedies at its discretion, whether or not any part of the Goods have been accepted by the Buyer: (a) to rescind the Order; (b) to reject the Goods (in whole or in part) and return them to the Supplier.
*Some of the books and promotions offered on the website are only available online. Therefore, you will be unable to purchase internet-only titles or take advantage of online-exclusive promotions through the phone or post.

Phone & fax numbers / opening times

Order line *

 Tel: 0345 602 4040
 Fax: 0345 606 4242

Republic of Ireland *

 Tel: 0044 1248 679 395
 Fax: 0044 1248 673 257

Customer Services *

Please get in contact with a member of our friendly Customer Services team via the Contact Us page.

Opening times

Order line:
Monday to Friday - 9am to 5pm
Saturday - Closed
Sunday - Closed
(Closed Bank Holidays)

Customer Services:
Monday to Friday - 9am to 5pm
Saturday - Closed
Sunday - Closed
(Closed Bank Holidays)

Postal address

Order by post

To order books by post, please fill out an order form and send it to the address below enclosing payment via cheque, postal order or debit/credit card.*

The Book People Ltd
Mail Order Dept
Parc Menai
LL57 4FB

Primary school orders

If you are a UK primary school looking to order from our school catalogue, please fill out the downloadable primary school order form and send it to us via email, post or fax, enclosing payment via cheque, postal order or credit/debit card*

Email address:

The Book People Ltd
Mail Order Dept
Parc Menai
LL57 4FB

Fax number: 0345 606 4242

*Please note: when paying using your School Account's credit facility, you will be required to attach school headed paper to your order form, referencing your Purchase Order number where applicable.

Enquiries & comments

If you would like to contact our Customer Services team by post, please send your questions and comments to the following address:

The Book People Ltd
Customer Services Dept
Parc Menai
LL57 4FB

Press enquiries

Media address

Members of the press and media can contact The Book People with all enquiries and requests using our Enquiry Form or by sending a letter to the postal address below:

The Book People Ltd
Press Enquiries
Salisbury House
Weyside Park
Catteshall Lane

 2019 - The Book People Ltd. The Book People Ltd is registered in England. Company number 2290665. VAT Number: 664509028.
Registered address: The Book People Limited, Salisbury House, Weyside Park, Catteshall Lane, Godalming, Surrey, GU7 1XE.