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If you want to improve your business skills, look no further than our fantastic range of business and presentation books.

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Business Communication & Presentation

  • Your Guide to Public Speaking

    Amanda Hennessey

    Product Code: BXWYB
    Paperback
    Are you part of the 73% of the population that experiences anxiety from public speaking? Face your fears with this valuable guide that combines real-world case studies and practice activities to help build your confidence. You may not be afraid of heights or spiders but making a speech in front of a large crowd-whether it's a wedding party, an awards ceremony, or even doing a presentation in the office-is sure to get your heart pounding and your palms sweaty. But with Your Guide to Public Speaking in hand, there's no need to fear public speaking a second longer. This practical and indispensable guide teaches you to understand and work with your audience, take control of your own emotions, and create the perfect materials to supplement your speech and help drive your message home. With practice activities, real-world case studies, tips you never thought you needed-and more!-you'll find everything you need to become a speech master in no time at all. From preparing for a video conference, rallying for support for a cause that's important to you, or facing down multiple interviews, you can banish those fears and feel empowered no matter what the situation with Your Guide to Public Speaking.
    • £8.79
    • RRP £10.99
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  • Never Split the Difference

    Chris Voss

    Product Code: AXKJY
    Paperback
    "This book blew my mind." (Adam Grant, bestselling author of Originals). A former FBI hostage negotiator offers a new, field-tested approach to negotiating - effective in any situation. After a stint policing the rough streets of Kansas City, Missouri, Chris Voss joined the FBI, where his career as a kidnapping negotiator brought him face-to-face with bank robbers, gang leaders and terrorists. Never Split the Difference takes you inside his world of high-stakes negotiations, revealing the nine key principles that helped Voss and his colleagues succeed when it mattered the most - when people's lives were at stake. Rooted in the real-life experiences of an intelligence professional at the top of his game, Never Split the Difference will give you the competitive edge in any discussion. "Filled with insights that apply to everyday negotiations." (Business Insider). "Chris Voss has few equals when it comes to high-stakes negotiations. Whether for your business or your personal life, his techniques work." (Joe Navarro, former FBI Special Agent and bestselling author of What Every BODY is Saying).
    • £8.99
    • RRP £9.99
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  • Ninja Future

    Gary Shapiro

    Product Code: CDDOK
    Paperback
    NATIONAL BESTSELLER Ninja Future is an essential read for businesses and individuals striving to remain competitive in a rapidly evolving world: Gary Shapiro, the president and CEO of the Consumer Technology Association, casts his eye toward the future, charting how the innovative technologies of today will transform not only the way business is done but society itself During his more than three decades at the head of the Consumer Technology Association, Gary Shapiro has witnessed, and been a part of, one of the most extraordinary periods of technological change in human history. Today's world is almost unrecognizable from that of just a decade or two before: in just a few short years, the internet has already transformed how we access information, purchase goods, get from place to place, and do our jobs. And even greater changes are on the horizon. In Ninja Future, Shapiro explains the evolving technological landscape, breakthroughs underway now and those we can only envision. New innovations such as self-driving vehicles, blockchain, 5G, the Internet of Things, and countless others will forever change the economy as we know it. Shapiro uses case studies to identify companies and countries addressing today's challenges particularly well-and relates lessons from those that have stumbled. Drawing on the insights he has gleaned as a martial arts black belt, he shows how businesses can move to succeed in today's turbulent environment by adopting the mindset of "ninjas"-adapting to technological change to capitalize on opportunities at lightning speed.
    • £10.39
    • RRP £12.99
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  • Start to Draw

    Axelle Vanquaillie

    Product Code: CDBWQ
    Paperback
    Whether you want to convince your co-workers of your ideas in important meetings, or would do anything to have your presentations remembered forever, or want to stand out as a coach and have your ideas last forever in a company, you need to be able to visualise your ideas. Start to Draw is a hands-on guide discussing the positive aspects of drawing and visualising your ideas in your work environment. It is an accessible, richly illustrated and bite-size book providing insight into why drawing works, how you can have a great impact on your own (and others') professional work, and how you can end up with a more creative approach to your job.
    • £22.50
    • RRP £25.00
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  • Meetings

    Martin Manser

    Product Code: CDBKI
    Paperback
    The meetings secrets that experts and top professionals use. Get results fast with this quick, easy guide to the fundamentals of business meetings. Includes: * Why have meetings? * Prepare well for meetings * Chairing a meeting * Taking minutes * Giving a presentation * Taking part in a meeting * After the meeting
    • £5.59
    • RRP £6.99
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  • Radical Collaboration

    James W. Tamm

    Product Code: CCYKV
    Paperback
    The second edition of the essential guide, updated with new research and observations to help twenty-first century organizations create models for effective collaboration. Collaborative skills have never been more important to a company's success and these skills are essential for every worker today. Radical Collaboration is a how-to-manual for creating trusting, cooperative environments, and transforming groups into motivated and empowered teams. James W. Tamm and Ronald J. Luyet provide tools that will help you increase your ability to work successfully with others, learn to be more aware of colleagues, and better problem-solve and negotiate. Radical Collaboration is an eye-opener for leaders, managers, HR professionals, agents, trainers, and consultants who are seeking constructive ways of getting the results they want.
    • £10.39
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  • Do It! Speaking

    David Newman

    Product Code: CCXKA
    Hardback
    Discover the principles, practices, and insider secrets of paid professional speaking success in 77 instant-access "microchapters" that will help you market your smarts, monetize your message, and dramatically expand your reach and revenue. For thought-leading CEOs, executives, consultants, and entrepreneurs, the true test of your personal brand comes down to one simple question: When you open your mouth, do people listen? Regardless of the speaking venue: in person, via livestream, in broadcast media, on podcasts, or at national conferences and industry events, the powerful articulation of your value, relevance, and impact is what makes experts stand out. But where do you start when you're trying to build your speaking platform? Do It! Speaking shows you the inside track on marketing, positioning, packaging, prospecting, outreach, sales, and how to get more and better speaking gigs on behalf of your company, your brand, and yourself. This book is the definitive guide on How to develop your speaking-driven revenue streams How to quickly commercialize your knowledge in today's economy How to bolster your visibility, credibility, and bank account How to become a better messenger of your company's message and dominate your marketplace
    • £15.19
    • RRP £18.99
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  • People Powered

    Jono Bacon

    Product Code: CCYAE
    Hardback
    Harness the power of communities, both inside and outside of your organization, to drive value and revenue, activate your employees' and customers' talents, and create a highly engaged, loyal customer base. What if you discovered a blueprint that could grow your brand's reputation and loyalty, dramatically reduce customer service issues, produce content and technology, and cement a powerful, lasting relationship between you and your customers? Communities have been a popular topic since the rise of the Internet and social media, but few companies have consistently harnessed their power, driven tangible value, and effectively measured their return on investment (ROI) like: Salesforce.com has seen tremendous results with their community network of over 2 million members advocating for, supporting, and integrating Salesforce.com products Star Citizen used Kickstarter to raise over $150 million to build their new video game and a community of over 2 million players. Red Hat collaborated with their community to build industry-leading technology, which led to a $34 billion acquisition by IBM Companies such as PayPal, Facebook, Bosch, Microsoft, CapitalOne, and Google, have also built communities inside their organizations, which have fostered innovation, broken down silos, and helped their organizations to operate more efficiently and collaboratively. People Powered helps C-suite leaders, founders, marketers, customer advocates, and community leaders gain a competitive advantage by answering the following questions: What is the key value proposition of building a community? What kind of community do we need and how do we build and integrate it into our organization? How do we incentivize and encourage people to get involved, build reliable growth, and keep community members engaged? How do we develop authentic, productive relationships with community members both online and in person? How do we get departmental buy-in, hire effectively, and create consistent, reliable community engagement skills in our organization? What are the strategic and tactical pitfalls and roadblocks we need to avoid? How do we make sure that our community continues to grow with us-and more importantly, how do we make sure that we continue to grow with them? People Powered pulls together over 20 years of pragmatic experience into a clear, simple methodology and blueprint to not just answer these questions, but deliver results. It also includes contributions from industry leaders including Joseph Gordon-Levitt (Emmy-award winning actor), Peter H. Diamandis (Founder of XPRIZE, Singularity University), Jim Zemlin (Executive Director, The Linux Foundation), Mike Shinoda (Co-Founder, Linkin Park), Jim Whitehurst (CEO, Red Hat), and more. Don't get left behind-become an industry trailblazer and ensure your company's longevity by tapping into the most dynamic force both outside and inside your organization: the people. A small selection of endorsements for People Powered: "Jono is an expert at integrating the potential of communities with businesses. People Powered provides a clear and thoughtful blueprint for others looking to tap into this potential and unlock benefits for their own organizations." -- Jim Whitehurst, president and CEO, Red Hat and author of "The Open Organization" "If you want to unlock the power of collaboration in communities, companies, and teams, Jono Bacon should be your tour guide, and People Powered should be your map." -- Jamie Smith, former deputy press secretary to President Barack Obama. "If you want to tap into the power that communities can bring to businesses and teams, there is no greater expert than Jono Bacon." -- Nat Friedman, CEO, GitHub "People Powered equips businesses with a powerful community building formula. It is clear, consistent and thus a genuinely effective tool for integrating community into the day to day operations of a business. Highly recommended." -- Paul Salnikow, CEO, The Executive Cent...
    • £15.19
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  • Mackenzie on Managing Communications

    Jude Mackenzie

    Product Code: CCVDM
    Paperback
    A unique guide to managing communications teams and budgets, from setting targets to tracking performance, for anyone taking on responsibility for communications within an organization. It introduces the main disciplines - marketing, media management, branding, digital and so on - to show what they contribute and some of the ways they can be used or abused. It sets out robust and flexible approaches to managing communications, including helping secure buy-in from non-communications colleagues who may be suspicious of a world which is hard to measure and filled with jargon. Critically, it explains the psychological profile and motivations that shape the way communications professionals work and how to get the best out of individuals and teams. And with the book's self-help tools, it can help the reader develop their own management style.
    • £11.20
    • RRP £14.00
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  • Press Start

    Daniel Griffin

    Product Code: CBZNI
    Paperback
    Do you know someone obsessed with a mobile game like Candy Crush? Have you ever felt a rush when you completed a task... and perhaps another when you crossed it off your to-do list? Or maybe you have that one running-obsessed friend who has to log everything on their fitness app? The fact is, these obsessions and 'highs' affect all of us, and they can be powerful drivers in terms of how we behave. In an increasingly commoditized world, marketers are always looking for new ways to influence or motivate us to be better engaged with their products, services, and brands. This is marketing gamification: the practice of taking the motivational elements of games (like challenges, achievements and teams) and applying them intelligently in real-life situations to improve engagement and performance. With many success stories from the likes of LinkedIn, Delta Airlines, Starbucks, and Duolingo, marketing gamification is already a well-established practice, but many businesses are wary of jumping in without a guide - especially as there have been so many high-profile failures. Written specifically for marketing professionals, Press Start explores the benefits and uses of gamification, and ties together motivational psychology and case studies with popular game mechanics and design principles. More importantly, the book will provide readers with a step-by-step guide for successfully designing their own marketing gamification solutions.
    • £17.99
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  • Stand Up and Sell

    Dexter Moscow

    Product Code: CCNMH
    Paperback
    In this book you'll discover how to effectively: prepare to present to an audience with relevance and knowledge; structure your presentation to gain maximum engagement and buy-in; create Content that will captivate, build credibility and establish trust; and deliver it with poise, assurance and impact. Dexter's passion is to help people maximise their precious time in pitching and presenting situations. To stand out from the crowd and clearly articulate their proposition and inspire others to buy what they're `selling'. It's not enough to be technically brilliant at what you do, now you have to be a Master Communicator. If the fear of making a fool of yourself prevents you from presenting to your executive, colleagues or potential customers, you're missing a golden opportunity. Stand Up and Sell takes you through business winning processes that Dexter has used to sell GBPmillions worth of products on QVC The Shopping Channel and taught others to do the same.
    • £11.99
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  • The Leader's Guide to Impact

    Mandy Flint

    Product Code: CCMOQ
    Paperback
    Things move fast. Leaders need to create impact in each moment, to not lose that moment. Creating impact is a positive, powerful and authentic way to demonstrate you're taking charge, get more from your team and drive business results. But to succeed, you need to create the impact you WANT and need rather than relying on what you HAVE. The Leader's Guide to Impact will show leaders how to create the impact that will help them connect with others in a respectful way, to create trust, get others to listen to them, influence effectively, drive results and much more. And most importantly, the book will also show leaders how to do it in an authentic way that supports your reputation and brand effectively. Managing and creating impact is not a "nice to have", it's a business necessity. "Impact is such an important and not really talked about topic. This book is about how impact starts from within." Tim Noble, Vice President, Global Head of Sales, ICE Data Services "If there is one book you read on leadership, this is it. Be the best leader you can possibly be, by taking control of your impact on those around you." Vanessa Vallely, OBE, Managing Director, WeAreTheCity , Author of "Heels of Steel" Mandy Flint is an international expert on teams, cultural behavioural change and leadership impact. She is CEO of Excellence in Leadership and works across the world delivering transformational change programmes and C-suite coaching. Mandy studied at Harvard Business School and is a fellow of the London Metropolitan Business School. She is also an established speaker at leadership and cultural change events. Elisabet Vinberg Hearn is an international expert on leadership impact, teams and people-first digital transformations, operating as leadership strategist, speaker and executive coach. She is co-founder of Think Solutions and CEO of Katapult Partners. Elisabet has an MBA in Leadership & Sustainability and has studied Sustainability Management at Cambridge University and AI strategy at MIT CSAIL. Mandy and Elisabet have written two multi award-winning books on team leadership.
    • £11.99
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  • Develop Your Presentation Skills

    Theo Theobald

    Product Code: CCIHU
    Hardback
    Develop Your Presentation Skills offers step-by-step advice to prepare effectively and nail that presentation. Going beyond just handling nerves and presenting slides, this quick and easy guide provides a practical toolkit for developing a winning presentation and improving your confidence along the way. From unpicking the original brief and understanding just what the audience wants, to facing your performance demons and constructing compelling content, you will keep your audience rapt with attention. Complete with anecdotes and expert input to help you avoid disaster, Develop Your Presentation Skills also includes content to help you to deliver a presentation 'stripped bare' and to use new media to engage with your audience. Fully updated for 2019, this 4th edition now features even more practical exercises, useful templates, and top tips to help you find your voice and use it with style; to inform, to persuade, to impress. The Creating Success series of books... Unlock vital skills, power up your performance and get ahead with the bestselling Creating Success series. Written by experts for new and aspiring managers and leaders, this million-selling collection of accessible and empowering guides will get you up to speed in no time. Packed with clever thinking, smart advice and the kind of winning techniques that really get results, you'll make fast progress, quickly reach your goals and create lasting success in your career.
    • £24.00
    • RRP £30.00
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  • Dealing with Difficult People

    Roy Lilley

    Product Code: CCHCR
    Hardback
    Dealing with Difficult People will help you navigate the bullies, nit-pickers, manipulators and complainers who drive you mad at work. With example dialogue, techniques and tips, it will help you avoid horrible situations and keep your cool. By understanding the motives and individual behaviours of difficult people, you can learn to manage aggression, reduce awkwardness and remain the better person. Updated for 2019, this 4th edition of the best-selling Dealing with Difficult People features practical exercises, useful templates, and top tips you need to get the best out of the worst, including how to deal with difficult customers, dealing with difficult people in the digital sphere, advice on beating bullies at their own game and how to deal with a boss who drives you barmy. The Creating Success series of books... Unlock vital skills, power up your performance and get ahead with the bestselling Creating Success series. Written by experts for new and aspiring managers and leaders, this million-selling collection of accessible and empowering guides will get you up to speed in no time. Packed with clever thinking, smart advice and the kind of winning techniques that really get results, you'll make fast progress, quickly reach your goals and create lasting success in your career.
    • £24.00
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  • Write to Sell

    Andy Maslen

    Product Code: CCBGY
    Paperback
    How do you persuade someone to buy from you just by writing to them? What does effective copywriting look like - and sound like? Write to Sell has the answers! Read this book and you'll learn: - The confidence and skills to write better copy- New ways to gain readers' attention, respect and trust- Hints and tips on turning selling skills into copywriting skills- Simple techniques to improve the readability of your copy- The impact of design and layout on copywriting- The meaning of good written English - the rules you must follow, the rules you can safely ignore "If I were starting out as a writer tomorrow, I would definitely want to read this book. I pretty much taught myself most of the tricks all those years ago - and it took me far too long! Had I read this book, it would have saved me years of trial and, for the most part, error."-- Drayton Bird, the godfather of direct marketing
    • £8.79
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  • Social Media Success for Every Brand

    Claire Diaz-Ortiz

    Product Code: CBZMH
    Paperback
    Most business owners are blindly guessing at their social media strategy, and it's costing them time and money. Based on Donald Miller's bestselling book Building a StoryBrand, Claire Diaz-Ortiz applies the seven principles of the StoryBrand Framework to help you build an effective, long-lasting social media plan for your brand. Social Media Success for Every Brand teaches readers how to incorporate the StoryBrand 7-Part Framework into their social media channels to increase engagement and see better results. Readers will understand exactly what they need to do with their social media to drive growth to their organization through the practical guidance of the five-point SHARE model: STORY HOW AUDIENCE REACH EXCELLENCE Social Media Success for Every Brand does not require the reader to be familiar with Building a StoryBrand but provides enough foundation to prepare the reader for practical success with their social media content. Together with the StoryBrand Framework, Claire's SHARE model will help boost customer engagement and grow the organization's brand awareness and revenues.
    • £10.39
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  • Make Yourself a Little Bit Famous

    Penny Haslam

    Product Code: CBYZM
    Paperback
    In today's noisy marketplace, it's crucial you find ways to get noticed. But do you shy away from the spotlight for fear of feeling like an idiot or looking like a show-off? Do you see others out there, attracting the kind of attention you wish you could get? If so, you need to Make Yourself a Little Bit Famous! Jam-packed with stories, advice, case studies and encouragement, Penny shares pro-tips on: Getting on TV and radio and acing your appearances. Bossing it as a speaker and when you present to people. Shining when you take part in or chair a panel discussion. If you want to be a best-kept secret, then step away from this book. But if you recognise the value of raising your profile for your business or career, then step up - because now is the right time for you to make yourself a little bit famous.
    • £10.39
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  • The Customer of the Future

    Blake Morgan

    Product Code: CBXSY
    Hardback
    Tomorrow's customers need to be targeted today! With emerging technology transforming customer expectations, it's more important than ever to keep a laser focus on the experience companies provide their customers. In The Customer of the Future, customer experience futurist Blake Morgan outlines ten easy-to-follow customer experience guidelines that integrate emerging technologies with effective strategies to combat disconnected processes, silo mentalities, and a lack of buyer perspective. Tomorrow's customers will insist on experiences that make their lives significantly easier and better. Companies will win their business not by just proclaiming that customer experience is a priority but by embedding a customer focus into every aspect of their operations. They'll understand how emerging technologies like artificial intelligence (AI), automation, and analytics are changing the game and craft a strategy to integrate them into their products and processes. The Customer of the Future explains how today's customers are already demanding frictionless, personalized, on-demand experiences from their products and services, and companies that don't adapt to these new expectations won't last. This book prepares your organization for these increas ing demands by helping you do the following: Learn the ten defining strategies for a customer experience-focused company. Implement new techniques to shift the entire company from being product-focused to being customer-focused. Gain insights through case studies and examples on how the world's most innovative companies are offering new and compelling customer experiences. Craft a leadership development and culture plan to create lasting change at your organization.
    • £12.79
    • RRP £15.99
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  • Practical Presentation Skills

    Brandt Johnson

    Product Code: CBXSG
    Paperback
    Deliver compelling presentations in any context, from a meeting with colleagues to a client pitch or keynote address. Whenever you talk to anyone, you are presenting yourself and your ideas to an audience. You are giving a presentation. This could be in person, on the phone, or via videoconference. In any case, both your content and your delivery contribute to the vitality and effectiveness of your message. Too many speakers fail to engage their audience and get their ideas across. Don't be one of them! Practical Presentation Skills will help you master the three fundamental elements responsible for a presentation's success: authenticity, focus, and strength.
    • £8.79
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  • Writing for Business

    Ellen Jovin

    Product Code: CBXMD
    Paperback
    Build essential skills and write with confidence at work! Immediately practical guide to better business writing designed to help you develop a clear, direct, natural communication style that supports rather than obscures what you want to say. Writing for Business covers writing principles that are relevant for a wide range of business documents, including email, letters, memos, reports, proposals, and more, while also offering editing tips to ensure you come across as professional and polished. The book features examples and tips straight from the workplace.
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  • Essential Grammar for Business

    Ellen Jovin

    Product Code: CBXMB
    Paperback
    Reliable, authoritative, and designed to ease grammar anxiety! Words are the currency of every business transaction. They persuade, inspire, educate, and clarify. Essential Grammar for Business offers guidance to professionals perplexed by proper comma placement, dangling modifiers, or the difference between who and whom. With a better understanding of the building blocks, readers will be better equipped to focus on the other ingredients of good business writing such as content, clarity, and style. This book is fun, fast-paced, and easy to use.
    • £8.79
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  • The Language of Global Success

    Tsedal Neeley

    Product Code: CBWET
    Paperback
    How one global organization's lingua franca mandate shaped the lives of its employees around the world For nearly three decades, English has been the lingua franca of cross-border business, yet studies on global language strategies have been scarce. Providing a rare behind-the-scenes look at the high-tech giant Rakuten in the five years following its English mandate, The Language of Global Success explores how language shapes the ways in which employees in global organizations communicate and negotiate linguistic and cultural differences. Drawing on 650 interviews conducted across Rakuten's locations around the world, Tsedal Neeley argues that an organization's lingua franca is the catalyst by which all employees become some kind of "expat"-detached from their native tongue or culture. Demonstrating that language can serve as the conduit for an unfamiliar culture, often in unexpected ways, Neeley uncovers how all organizations might integrate language effectively to tap into the promise of globalization.
  • Find Your Voice

    Caroline Goyder

    Product Code: CAVVJ
    Paperback
    Talking with confidence is the key to success in life. Even the tech titans know that - LinkedIn CEO Jeff Weiner believes that it's not coding that is the crucial skills gap of the future, it's speaking well. But there's a catch-22 in modern communication. What if all that swiping, scrolling and selfie-obsession is making us worse when it comes to talking to real human beings? So what's the solution? Find Your Voice. There's never been a better time to get your voice out into the world and build genuine connection. When you speak with confidence, you stand out, you bring a centred calm to a mad world - and it's the best kind of `soft power'. Voice teacher and communication expert Caroline Goyder will help you to use your incredible instrument to not only speak with ease, but to be truly heard, whatever the situation. Learn to: * Build real connection with others at a time that is dizzyingly distracted * Harness the secrets of the body, breath and voice, to get out of your head (and your devices!) * Stand out as centred and self-possessed in a shouty world Whether you want more impact in your day-to-day life, are hosting an event or appearing on a podcast, Find Your Voice will empower you to be bold, be present and captivate any audience.
    • £10.39
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  • Goodbye Glossophobia

    Esther Stanhope

    Product Code: BZUHB
    Paperback
    "Can you believe standing on a stage in front of hundreds of people has become my comfort zone? It could be yours!" Once upon a time, Esther Stanhope was just like you. She was shaky, red-faced and stumbling on stage. Now she speaks to audiences all over the world - and it's her mission to help you say goodbye to glossophobia too. This book is for you if you...; hate having all the eyes on you; would rather stick pins in your eyes than speak in public; think `Oh ****' in the Q&A after a presentation; need to be more visible to build your career and your business; dread the thought of introducing yourself round the table (creeping death); need confidence to do it and help NOW!
    • £13.49
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