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Focus on a particular area of management using our range of books on managing specific areas.

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Management of Specific Areas

  • How to Write a Business Plan

    Brian Finch

    Product Code: BYHTL
    Paperback
    Whether you are starting or selling your own business, business plans are an essential part of the process. How to Write a Business Plan gives you the expert guidance you need to make an impact with your plan, including advice on researching competitors, presenting your management skills and successfully communicating your strategic vision. Whether it is to raise finance, sell a business or develop a specific project, this is your one-stop guide to producing the most professional and convincing business plan for a new venture. Fully updated for 2019, this 6th edition now features even more practical exercises, useful templates, and top tips to help you write a comprehensive and compelling plan, as well as content on digital developments such as crowdfunding, online retailing and digital marketing. The Creating Success series of books... Unlock vital skills, power up your performance and get ahead with the bestselling Creating Success series. Written by experts for new and aspiring managers and leaders, this million-selling collection of accessible and empowering guides will get you up to speed in no time. Packed with clever thinking, smart advice and the kind of winning techniques that really get results, you'll make fast progress, quickly reach your goals and create lasting success in your career.
    • £7.99
    • RRP £9.99
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  • HBR Guide to Motivating People (HBR Guide Series)

    Harvard Business Review

    Product Code: BYAYF
    Paperback
    Help your people reach their potential. As a manager, it's your responsibility to ensure your team is motivated and performing at a high level. But recent data reveals abysmal engagement levels among workers around the globe. How do you fix the problem--before your most talented people walk out the door? By understanding what drains your employees, you can increase their job satisfaction and push them toward achieving their goals. The HBR Guide to Motivating People provides practical tips and advice to help your team find meaning in their work, build on their strengths, and produce the best results for the organization. You'll learn how to: Pinpoint the root causes of lackluster performance Tailor rewards and recognition to individuals Connect routine work activities to a higher purpose Support your employees' growth and development Prevent burnout--especially in your top performers Create a culture of engagement Arm yourself with the advice you need to succeed on the job, with the most trusted brand in business. Packed with how-to essentials from leading experts, the HBR Guides provide smart answers to your most pressing work challenges.
  • Nonprofit Fundraising 101

    Darian Rodriguez Heyman

    Product Code: BVJZL
    Paperback
    Raise more money for your cause! Based on expert advice and insights from a variety of respected industry experts, Nonprofit Fundraising 101 is an essential text for nonprofit professionals, volunteers, activists, and social entrepreneurs who want to leverage best practices to promote their cause. Built upon the success of the best-selling Nonprofit Management 101, this easy to digest book provides practical, comprehensive guidance for nonprofit fundraising around the globe. With tips and tools, expert advice, and real-world insights from almost fifty industry leaders, this robust resource addresses the entire spectrum of fundraising for nonprofits, including: * Planning, hiring, and tracking progress * Individual donors, major gifts, events, and direct mail * Board and volunteer engagement * Foundation and government grants * Corporate partnerships * Online and email fundraising * Social media and mobile crowdfunding * Earned income and social enterprise Written by and for front line practitioners and geared towards a global audience of emerging and established leaders, this field guide offers step-by-step formulas for success. Nonprofit Fundraising 101 features a foreword by fundraising guru and Soul of Money author Lynne Twist, insights from notable non-profit professionals such as CNN's Van Jones, and an afterword by Kiva.org Co-Founder & President Premal Shah. This book also provides indispensible ideas and diverse case studies ranging from grassroots efforts to the ALS Ice Bucket Challenge, and advice for organizations of all sizes and focus. Chapters are brief and easily digestible, featuring extensive resources for additional learning, concrete best practices, and pitfalls to avoid. Enjoy this must-read manual to learn tried and true ways to raise more money for your cause, nonprofit, or charity.
    • £21.59
    • RRP £26.99
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  • Co-Active Coaching

    Henry Kimsey-House

    Product Code: BRKPS
    Paperback
    'The bible of coaching guides...No other book gives you the tools, skills, and the fundamentals needed to succeed in these delicate relationships.' Stephen R. Covey, Author of The 7 Habits of Highly Effective People Co-Active Coaching offers current and aspiring coaches, leaders and managers in organisations and anyone wanting to strengthen interpersonal relationships, a practical, yet transformative communication process called the Co-Active Model. Since its creation by the authors more than 25 years ago, the Co-Active Model and the book have formed the foundation of the authors' six-part coach training program delivered globally to tens of thousands of individuals each year through the authors' training institute, CTI. With its origins in the coaching profession, the Co-Active Model also applies to work and interpersonal relationships because it is based on principles of effective communication backed by current scientific research. In this highly-anticipated new edition, the universal applicability of the the Co-Active Model is emphasised. It goes beyond the one-on-one coach/coachee structure to include guidance for leaders and managers on how they can add a coaching competency to their professional skill set. New to this edition: * Every chapter has been updated for relevance and direct application to coaching in all of its forms, including in the workplace * New material covering: current neuroscience research, Co-Active approaches to leadership development and working with groups and teams * More examples drawn from the authors' first-hand experiences, especially in workplace settings * More examples of the Co-Active Model applied internationally * Updated/fine-tuned glossary (less jargon) * Web-based 'Toolkit' with 27 exercises, questionnaires, checklists, and reproducible forms
    • £24.00
    • RRP £30.00
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  • Service Encounters in Tourism, Events and Hospitality

    Miriam Firth

    Product Code: CDHNF
    Hardback
    This book offers insights into the demands made on staff in service encounters in tourism, events and hospitality roles. Using data from research completed in these industries, it hinges upon storied incidents offered by workers about which the reader can reflect and apply theoretical knowledge. A key feature of this volume is that it focuses on staff perspectives and perceptions of service encounters and delivery rather than on customer or management perspectives. This will provide students, lecturers, management and customers with fresh and clear understandings of the demands made on staff, but also the perspectives from which the demands are seen. The chapters clarify to students how to apply academic knowledge within customer service contexts and include learning objectives, questions and summaries.
  • Leadership OS

    Nik Kinley

    Product Code: CCWSM
    Hardback
    Based on years of original research, this book controversially counters almost every existing leadership model and approach. It shows how as leaders rise to senior levels, their roles become less about doing things that directly drive results and more about directing and supporting others to achieve objectives. Using case studies and research insights the authors reveal how leadership success is thus not so much about having the right core capabilities, but about creating the right environment. Using the analogy of a smartphone operating system (OS), the book presents a new way of thinking about leadership. The authors provide a clear and practical framework to follow and show how your leadership OS becomes the impact you have, the imprint you make and the foundation of your legacy as a leader. After reading it, you will learn: * How to diagnose the impact you have as a leader and understand the OS you create * How famous business and societal leaders have created effective - and sometimes ineffective - OSs * How to optimise your OS to produce the best results * How to get people working together effectively, and be a high-performing leader Providing you with practical and easy to follow advice, this book will show you how leadership success is not about having the core capabilities, but about creating the right operating systems for your organisation.
    • £23.74
    • RRP £24.99
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  • The Human Moment

    Amy Bradley

    Product Code: CCVXN
    Paperback
    We live in a world in crisis. Societies are becoming fractured, opinions polarized and people are increasingly isolated. In an attempt to seek out human connection, many people spend more time at work than they do with family members, yet few of us have someone at work who we trust enough to share our vulnerabilities. To be human is to suffer, yet our struggles can remain hidden from work. This book argues that compassion is a core human value, which is too often overlooked in business. In these challenging and unprecedented times, workplaces have a crucial role to play in fostering kindness, care and understanding for one another as human beings. Based on a decade of research and packed with examples and case studies, this book argues that compassion is the hidden key to business performance in the 21st century.
    • £10.39
    • RRP £12.99
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  • Waking Up to Wealth

    Sandeep Ghosh

    Product Code: CCNIA
    Hardback
    This book exposes the key trends that lead to personal financial disaster. It explains the habits and information required to attain financial independence. Gives you the power to control your wealth in an ever-changing financial world. Why are over 70% of people in the western world failing in their financial planning? We have demanded control over our own money and now we are getting it, but how many of us actually knows how to manage our own finances? Do we really understand how the ongoing evolution in the investment world affects us and what new opportunities are available? Why do we allow personal debt to spiral out of control? Why does understanding of risk and asset classes today determine whether we succeed or fail in our financial goals? And why is waking up to wealth pivotal in our financial journey? Recognising these key issues is the first step to achieving financial independence. As a member of the UK's Chartered Insurance Institute, Chartered Institute for Securities & Investment, and London Institute of Banking and Finance, Sandeep Ghosh has provided financial advice to thousands of high net-worth individuals in the last ten years across Europe and the Middle East. His understanding of the key psychological barriers and behaviours in the face of a rapidly changing financial landscape has allowed him to take a holistic approach to creating a robust financial plan for his clients.
    • £18.39
    • RRP £22.99
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  • The Leader's Guide to Impact

    Mandy Flint

    Product Code: CCMOQ
    Paperback
    Things move fast. Leaders need to create impact in each moment, to not lose that moment. Creating impact is a positive, powerful and authentic way to demonstrate you're taking charge, get more from your team and drive business results. But to succeed, you need to create the impact you WANT and need rather than relying on what you HAVE. The Leader's Guide to Impact will show leaders how to create the impact that will help them connect with others in a respectful way, to create trust, get others to listen to them, influence effectively, drive results and much more. And most importantly, the book will also show leaders how to do it in an authentic way that supports your reputation and brand effectively. Managing and creating impact is not a "nice to have", it's a business necessity. "Impact is such an important and not really talked about topic. This book is about how impact starts from within." Tim Noble, Vice President, Global Head of Sales, ICE Data Services "If there is one book you read on leadership, this is it. Be the best leader you can possibly be, by taking control of your impact on those around you." Vanessa Vallely, OBE, Managing Director, WeAreTheCity , Author of "Heels of Steel" Mandy Flint is an international expert on teams, cultural behavioural change and leadership impact. She is CEO of Excellence in Leadership and works across the world delivering transformational change programmes and C-suite coaching. Mandy studied at Harvard Business School and is a fellow of the London Metropolitan Business School. She is also an established speaker at leadership and cultural change events. Elisabet Vinberg Hearn is an international expert on leadership impact, teams and people-first digital transformations, operating as leadership strategist, speaker and executive coach. She is co-founder of Think Solutions and CEO of Katapult Partners. Elisabet has an MBA in Leadership & Sustainability and has studied Sustainability Management at Cambridge University and AI strategy at MIT CSAIL. Mandy and Elisabet have written two multi award-winning books on team leadership.
    • £11.99
    • RRP £14.99
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  • The Trend Forecaster's Handbook

    Martin Raymond

    Product Code: CCHKP
    Paperback
    Sharp, in-depth and highly visual, this is the fully revised textbook and teaching aid for students, tutors and in-house learning and development teams keen to know more about the world of trends, forecasting, innovation thinking and strategic foresight. Designed and written as a practical 'how to' guide for design, marketing, brand and innovation studies students, updated chapters include the latest research and industry case studies on superforecasting, three horizon scanning, scenario planning, foresight framework building and the creation and running of your own trend and innovation sprints. Students also have a chance to mix and merge the worlds of forecasting with future studies as we look at how techniques and processes such as the Delphi Method, cross-impact analysis, futures wheels and backcasting are being used by next generation forecasters to expand the ways they map, assess and define the needs and behaviours of tomorrow's consumers.
    • £28.00
    • RRP £35.00
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  • Queer at Work

    Sasmita Palo

    Product Code: CCCUT
    Hardback
    This book uses narratives collected over a period of four years, detailing the stereotypes and stigmas attached to LGBTQ employees at the workplace in India, and it allows their voices to be heard. Further, it explores the strategies used by individuals from the LGBTQ community to pass on or reveal information related to their non-normative sexual orientation and gender identity at their workplace, and the way these strategies differ for individuals who are formally or informally 'out' as compared to those who are still in the closet or have come out to only a few people at their organization. The book emphasizes the need to study the flow of information and stigma management strategies in the context of current technological advancements, and discusses the extent to which organizations succeed in providing 'safe spaces' for employees from the LGBTQ community in India. Also addressing the impact of the Supreme Court verdict on Section 377 of the IPC and the NALSA verdict on LGBTQ individuals at the workplace, the book not only provides tools to help organizations assess their workplace climate with regard to LGBTQ inclusion and diversity, but also outlines the criteria that would lead to queer-friendly and gender-neutral work environments.
    • £19.99
    • RRP £24.99
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  • All the Brains in the Business

    Kate Lanz

    Product Code: CBYKV
    Hardback
    The power of gender difference, not gender equality, is a secret source for success. Some smart businesses are starting to wake up to this fact. This book explores why and how. Properly valuing brain gender diversity in the workplace is one of the biggest and largely untapped sources of competitive advantage for modern businesses. Recent advances in neuroscience provide the key to unlocking it. Modern research shows that there are gender-based differences in the brain - it's just not as simple as a binary between a 'male brain' and 'female brain'. In fact, our brains are like a mosaic where many of the tiles are available in thousands of shades on a spectrum between pink and blue. The problem is that our workplaces tend to be governed by structures, processes and cultures that are practically pure blue. All the brains in the business that are elsewhere on the spectrum cannot thrive as they might, so sources of productivity, creativity and agility go untapped. Anyone who manages people needs to understand how the brain works and the impact it has on how people work together as teams. Anyone who wants to unlock the talent and productivity of all of their people needs to understand how recent findings around male- and female-type brains should shape the way they manage. Leading applied neuroscientists and international corporate coaches Kate Lanz and Paul Brown show you why and how to access all the brains in your business.
    • £23.69
    • RRP £24.99
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  • Dancing at the Edge

    Maureen O'Hara

    Product Code: CBVHD
    Paperback
    In his 1980 essay, The World of Tomorrow and the Person of Tomorrow, the psychologist Carl Rogers contemplated the future. He described those who would usher in this new era as people with the capacity to understand, bring about and absorb a paradigm shift. He added: "I have an uneasy feeling about this chapter... It is a beginning, an outline, a suggestion... I believe that what I am saying here will some day be fleshed out much more fully, either by me or someone else." Maureen O'Hara and Graham Leicester are uniquely qualified to flesh out Carl Rogers's vision (Maureen worked closely with Rogers for many years). Here they explore the competencies - the ways of being, doing, knowing and organising - that can help us navigate in complex and powerful times. They argue that these competencies are innate and within reach of all of us - given the right setting, plenty of practice and some gentle guidance. But they are seldom seen because they are routinely undervalued in today's culture. That must change, the authors insist, and this book is intended to begin that change. The book is based on the authors' extensive research and their practical experience observing the qualities demonstrated by some of today's most successful cultural, political and business leaders. They write of `persons of tomorrow' that they have witnessed: "We find that people who are thriving in the contemporary world, who give us the sense of having it all together and being able to act effectively and with good spirit in challenging circumstances, have some identifiable characteristics in common... They are the people already among us who inhabit the complex and messy problems of the 21st century in a more expansive way than their colleagues. They do not reduce such problems to the scale of the tools available to them, or hide behind those tools when they know they are partial and inadequate. They are less concerned with `doing the right thing' according to standard procedure than they are with really doing the right thing in the moment, in specific cases, with the individuals involved at the time. In a disciplined yet engaging way they are always pushing boundaries, including their own. They dance at the edge." Theodore Hesburgh, President Emeritus of Notre Dame University, once said that leadership demands certainty: "You cannot blow an uncertain trumpet." On the contrary, argue Leicester and O'Hara, we must all learn to play the uncertain trumpet like virtuosos. It is an image that conveys the subtle discipline required of the `person of tomorrow' - an artistry that, they argue, is essential to restore hope in the future.
    • £11.40
    • RRP £12.00
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  • The Psychology of Silicon Valley

    Katy Cook

    Product Code: CBJVO
    Paperback
    Misinformation. Job displacement. Information overload. Economic inequality. Digital addiction. The breakdown of democracy, civility, and truth itself. This open access book explores the conscious and unconscious norms, values, and characteristics that drive behaviors within the high-tech capital of the world, Silicon Valley, and the sector it represents. In an era where the reach and influence of a single industry has the potential to define the future of our world, it has become apparent just how little we know about the organizations driving these changes. The Psychology of Silicon Valley offers a revealing look inside the mind of world's most influential industry and how the identity, culture, myths, and motivations of Big Tech are harming society. The book argues that the bad values and lack of emotional intelligence borne in the vacuum of Silicon Valley will have lasting consequences on everything from social equality to the future of work to our collective mental health. Katy Cook expertly walks us through the psychological landscape of Silicon Valley, including its leadership, ethical, and cultural problems, and artfully explains why we cannot afford to ignore the psychology and values that are behind our technology any longer.
    • £14.29
    • RRP £15.00
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  • Elephants Before Unicorns

    Caroline Stokes

    Product Code: CAZHB
    Paperback
    Driven entrepreneurs seem to always be in search of their "unicorn" team-that match made in heaven that opens the door to freedom and endless possibility. Unfortunately, huge obstacles-the "elephants"-tend to get in the way. Bringing her expertise from HR to EQ, Caroline Stokes offers real-world solutions to the people management problems business owners like you face right now. Dive into this book and learn how to: Hire the right people by taking your time Build an onboarding process that fits your company culture and makes new hires feel welcome Keep employees happy, healthy, engaged, and educated so they always perform their best Think smart before acting so strategies are their most effective Adapt to industry trends and workforce shifts to earn the best results
    • £15.19
    • RRP £15.99
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  • 97 Things Every Engineering Manager Should Know

    Camille Fournier

    Product Code: BZIJZ
    Paperback
    Tap into the wisdom of experts to learn what every engineering manager should know. With the 97 short and extremely useful tips for engineering managers, this book will help you expand your skills. You'll learn how to adopt new approaches to old problems, learn appropriate best practices, and hone your management skills through sound advice. Managing people is hard, and the industry as a whole is bad at it. Many managers lack the experience, the tools, the texts, and the frameworks to do it well. From mentoring interns to working in senior management, this book will take you through the stages of management, and provide actionable advice on how to approach the obstacles that come up as a technical manager. All you need is a desire to learn new skills for managing more effectively.
    • £25.59
    • RRP £31.99
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  • Leadership is Language

    L. David Marquet

    Product Code: BZHDW
    Paperback
    Few of us realize that our language in the workplace inhibits creative problem-solving and escalates uncertainty and stress. In both high-pressure situations and everyday scenarios, in each meeting and email, we have the opportunity to empower our colleagues by using the right words. In Leadership is Language, Former US navy captain David Marquet expands on his bestselling leadership book Turn the Ship Around! and shows managers and leaders the next step in their development: how to enable their team through communication. Marquet outlines a set of principles and tools that help leaders inspire their people to take responsibility and address challenges without waiting to be told what to do, highlighting how small changes in language can lead to dramatic changes in a team's success and happiness. Praise for Turn the Ship Around!: 'I don't know of a finer model of this kind of empowering leadership than Captain Marquet. And in the pages that follow you will find a model for your pathway' Stephen R. Covey, author of The 7 Habits of Highly Effective People 'To say I'm a fan of David Marquet would be an understatement... I'm a fully fledged groupie. He is the kind of leader who comes around only once a generation. He is the kind of leader who doesn't just know how to lead, he knows how to build leaders. His ideas and lessons are invaluable to anyone who wants to build an organization that will outlive them' Simon Sinek, optimist and author of Start with Why
    • £11.99
    • RRP £14.99
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  • The Innovation Mandate

    Nicholas Webb

    Product Code: BZQFT
    Hardback
    In this constantly shifting world, companies must innovate if they want to survive. In clear language, The Innovation Mandate shows leaders a step-by-step process to continually generate great ideas, implement them, and maximize their value to benefit both customers and investors. In today's ultra competitive marketplace, the difference between success and failure is innovation. From small entrepreneurial startups to global Fortune 500 companies, innovation-the steady flow of new ideas-drives sustained success. It allows a company to: Introduce new products and services Effectively connect with customers Sharpen the supply chain Efficiently manage finances Hire and retain the best people Without a steady stream of new ideas, even the best company will slow down, atrophy, lose market share, hemorrhage customers, and eventually close or be sold. The Innovation Mandate offers a clear and straightforward pathway to profitable innovation. It demystifies the concept, making it easy to understand, implement, and measure. The book centers around three simple concepts: Innovation generates profits; Innovation, in the form of new, profitable ideas, can come from anywhere Identifying, harnessing, evaluating, and implementing these new ideas cannot be left to chance Additionally, the book offers a five-point checklist to ensure your company is innovation ready.
    • £15.19
    • RRP £18.99
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  • Product Management: Understanding Business Context and Focus

    Asomi Ithia

    Product Code: BZOCG
    Paperback
    Product management starts here. Before building and managing products in mid-to-large organisations, product people need to understand the organisation's aims, strategies and culture and what they mean for them. Product Management: Understanding Business Context and Focus explores how business context and focus relate to, and impact, product management, from the organisation's vision statement to objectives, strategy, values and culture. Looking specifically at what each encompasses, the book examines the different approaches taken by organisations and how this flows down to and can be navigated by product people. Product Management: Understanding Business Context and Focus is the second of a four book series. Together, the books are designed to provide a straight-talking and pragmatic approach to the creation, delivery and management of products in such a way that creates value for your customers and business.
    • £8.79
    • RRP £10.99
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  • The Organic Systems Framework

    Barry Oshry

    Product Code: BZKQP
    Paperback
    In this persuasively argued booklet, Barry Oshry establishes that, despite frequent references to paradigms in management and organization literature, there are no scientific paradigms in this field (as defined by Thomas Kuhn in his landmark essay on the subject - The Structure of Scientific Revolutions). He goes on to make the case for the Organic System Framework (OSF) being a legitimate candidate for paradigm status. The OSF describes patterns of systemic relationship that exist at all levels and in all types of social systems - family, sports team, work unit, etc. Regardless of our designated roles or positions, we are constantly moving in and out of these relationships. He concludes by setting out three core reasons for proposing OSF as a prime paradigm candidate and outlines five broad avenues for future research.
    • £9.50
    • RRP £10.00
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  • Change Manager

    Tracey Torble

    Product Code: BYMBK
    Paperback
    Change management is about the control of all changes that have an effect on the IT services and hence, the business of an organisation. This practical book describes the change manager role in depth including purpose, typical responsibilities and required skills. Change management methods, techniques, useful tools and relevant standards and frameworks are also covered, and career progression opportunities are discussed.
  • You Can't Know It All

    Wanda Wallace

    Product Code: BYAEL
    Hardback
    Make the move from star contributor to exceptional leader in this long overdue hands-on guide. Today's organizations are packed full of experts in every area from marketing to sales to IT. Many of these people are also leaders, heading teams or departments. They lead because they know more than the rest of their group. They are followed because of their credibility as experts. Yet, the toughest transition in business comes when expert leaders are asked to move beyond their expertise and lead a larger group, they struggle with how to span a broad area without trying to become the expert in every aspect. In Wanda Wallace's experience, this move-from expert to spanning leader-requires a new mindset about how to lead. Wallace explains what few people understand-how to add value as a leader when you're spanning an ever growing set of responsibilities. In You Can't Know It All, Wallace presents the coaching model she has developed to address this challenging transition. She provides tools and strategies for individuals to navigate their new roles and learn to combine their expertise with their leadership responsibilities. She also offers essential advice on the fundamental change in mindset that this requires. Not just for novice managers, this invaluable handbook offers human resources professionals and mentors insights into why their company's star performer may be suddenly floundering, and offers essential tools to guide them.
    • £17.60
    • RRP £22.00
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  • How to Manage People

    Michael Armstrong

    Product Code: BXXOX
    Paperback
    From bestselling author Michael Armstrong comes a new edition of the business staple, How to Manage People. Providing valuable insight into the skills required to be an effective manager, this one-stop guide to people management will help you get the best from your staff through motivation, reward and leadership. Fully updated for 2019, this 4th edition now features even more practical exercises, useful templates, and top tips, alongside advice on managing virtual teams, enhancing employee engagement and managing conflict. Essential reading for anyone who wants to get the best from their teams, How to Manage People distils the essence of good management into one handy, easy-to-use book. The Creating Success series of books... Unlock vital skills, power up your performance and get ahead with the bestselling Creating Success series. Written by experts for new and aspiring managers and leaders, this million-selling collection of accessible and empowering guides will get you up to speed in no time. Packed with clever thinking, smart advice and the kind of winning techniques that really get results, you'll make fast progress, quickly reach your goals and create lasting success in your career.
    • £7.99
    • RRP £9.99
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  • Product Management: Mastering the Product Role

    Asomi Ithia

    Product Code: BWVIE
    Paperback
    In a new series, Asomi Ithia provides a pragmatic approach to the range of activities required to create, deliver and manage products. In Mastering the Product Role, Asomi describes the various functions of product management, and outlines its uses in different organisational contexts. He provides guidance for being an effective product person, developing your talent, working with stakeholders and making product management work in mid-to-large organisations. The book also covers thoughts on the future of product management and provides tools for professionals working on product initiatives. With its friendly and personable tone, content is brought to life with references, diagrams, illustrations, examples, case studies and quotes from over 50 interviews.
    • £11.99
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