Our Policies

We take customer service seriously and aim to make your rights and entitlements as clear as possible. Use the left-hand navigation to read our policies on privacy, cancellations, returns and children's age restrictions.

Cancellation Policy

If you wish to cancel your order, you are able to do so by notifying Customer Services prior to receiving your delivery or within the 14-day period that follows. If your order has not yet been despatched we will immediately cancel delivery and arrange for a full refund that will reach you within 21 days. If your order has already been despatched when you choose to cancel, please follow our Returns Policy.

International Cancellation Policy

Customers within the EU, please refer to the standard Cancellation Policy above.

For all other International orders, please see our International Returns and Cancellation Policies.

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