Shop by Age
Bestselling Gifts & Stationery
Characters & Collections
Please give as many details as possible in order for us to locate your account and resolve your enquiry as quickly as possible: e.g. your account number, order number, contact details and the full nature of your enquiry.
I am unable to log in to my account
If you have forgotten your password, please use our
forgotten password service.
A randomly generated temporary password will be sent to the email address registered to this account. You will then be prompted to choose a new password when you log in.
If you have forgotten your email address, you can log in with your ten-digit customer number instead. If you don't know your customer number, please continue with this form to request your customer number and/or password. Please provide as many details of your account as possible.
If you have received an error whilst attempting to log in informing you that your account has been disabled, this may be because:
If you would like to speak to a member of our team regarding your disabled account, please continue with this enquiry or call the Customer Enquiries line, 0845 606 4242.
I am unable to amend my account details
To find out how to change your account details, including changing your name, address, email address or password, or to find out how to manage your account online, please refer to our
page before continuing with this enquiry. If you are still experiencing problems, please provide details in this form and we will be happy to help.
I am unable to submit my order
If you are still experiencing problems, please provide details in this form and we will be happy to help.
My promotion code or offer is not working
You can find out how to use promotion codes on our
If you have entered a promotion code into the basket and are seeing an error or not seeing the promotion applied correctly, please check the following before continuing with this enquiry:
If you have checked the details above and believe that your promotion code should be working, please continue with this enquiry.
I have been charged incorrectly for my order
If you believe that your card has been charged the wrong amount, please continue with this enquiry form and we will be happy to help.
I have not received my order within the expected delivery time
Our estimated delivery times are a guide, based on the number of working days
(Monday to Friday)
you can expect to receive your order. Delivery times may vary during our busiest trading periods.
Please use the
area of your account to track the progress of your order (you can also use this to track orders placed by post or over the telephone).
If your order is showing as dispatched, please use the tracking link to track this through the delivery company.
states thatyour order has not been dispatched
and the estimated delivery time has passed, please continue with this enquiry and we will be happy to trace your order for you.
There is a problem with the order I have received
If the order you have received is incorrect, please continue with this enquiry including as many details as possible, such as your customer number, order number and details of the problem with your order.
If the books are damaged or faulty then authorisation to return must be obtained. Contact us on our Customer Enquiries line, 0845 602 30 30 and we will arrange collection.
If you have changed your mind about to books you have ordered, or for more information on returning books, please refer to our
I would like to cancel or amend an online order I have placed
We're very sorry, but we are unable to cancel an online order once it has been submitted. Should you no longer require an order that has been placed, please refer to our help section on
Cancelling your order.
I would like to return all or part of my order
To return part of or a complete order please refer to our
Is this book coming back into stock?
If a book is showing as ‘Out of stock’, please sign in and click on ‘Notify Me’ to receive an email when the book is back in stock.
Please note that some books will not be available to buy again once they are out of stock.
International - I am unable to locate my country
We deliver to most major countries worldwide. Unfortunately due to carrier costs some countries are restricted. If you are interested in placing an order and you are unable to locate your delivery country please supply above your delivery destination the book codes & quantity that you wish to order. We will then consider your request based on shipping charge and send you an estimated cost. All books are subject to availability.
Any other enquiry
If you have a problem that is not covered in the enquiries listed above, please choose this option and continue with the enquiry form, providing as many details as possible so that we can assist you as fully as we are able.
Please correct the following errors: