How to Manage Difficult People (Paperback)

Alan Fairweather

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Dealing with difficult people - from awkward customers at work to irritating neighbours at home - is a challenge many people face on a day-to-day basis. This book will show you how to: defuse and deal with difficult customers, both on the phone and face to face; manage problems with colleagues in the workplace, including a manipulative boss; handle difficult day-to-day interactions with any people we come into contact anywhere; identify and manage behaviours which can turn a person into a 'problem'; improve necessary listening and communication skills; and increase self confidence and develop rapport building skills. This book contains some proven techniques for managing yourself as well as managing difficult people. If you gain a better understanding of yourself, build your confidence and use these techniques, then you'll make your life a whole lot easier.


Product Details

  • Product code: AJWXP
  • ISBN: 9780716023982
  • Publisher: Constable and Robinson
  • Format: Paperback
  • Dimensions: 19.8cm x 12.9cm
  • Pages: 224
  • Publish date: Thu May 15 00:00:00 BST 2014
  • Book points: 8

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