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What's the Secret? - 9780470196120

Product Details

  • Product code: BISKO
  • ISBN: 9780470196120
  • Publisher: John Wiley and Sons Ltd
  • Format: Hardback
  • Dimensions: 23.7cm x 16.3cm
  • Pages: 336
  • Publish date: 27/05/2008

What's the Secret? (Hardback)

What's the Secret? - 9780470196120

John R. DiJulius


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  • RRP £22.99
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What's the Secrets? gives you an inside look at the world-class customer service strategies at today?s some of today?s best companies. You'll learn how companies like Disney, Nordstrom, and The Ritz-Carlton get 50,000 employees to deliver world-class customer service on a consistent basis- and how your company can too. Packed with insider knowledge and a wealth of proven best practices, author John DiJulius will show you how your company can emulate the world?s best customer service providers.

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Product Details

  • Product code: BISKO
  • ISBN: 9780470196120
  • Publisher: John Wiley and Sons Ltd
  • Format: Hardback
  • Dimensions: 23.7cm x 16.3cm
  • Pages: 336
  • Publish date: 27/05/2008

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  • Our price £18.39
  • RRP £22.99
  • Save £4.60
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